Operations Manager (General Interest - Ongoing)

Operations Manager (General Interest - Ongoing)Remote - Canada* Please note at this time, we are only able to consider candidates who are legally authorized to work in Canada. This includes Canadian citizens, permanent residents, and individuals who already hold a valid work permit. Unfortunately, we are not able to provide visa sponsorship or engage international contractors (including those based in the U.S.A.) for this role.
reporting to:Director of Travel Operations2026Moniker’s corporate travel and events business is expanding, and we are looking to hire talented and passionate people to support the team as we grow. Ideal candidates will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe.
We are a fully-remote, Canadian-based company.
CORE DUTIESPosition Overview:
The Operations Manager role will be a part of the Travel Operations Team, and oversee a Pod of Trip Planners in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe. They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves. Following this, they will master the handling of large amounts of detail required to plan and operate trips and events in order to ensure our programs meet with the high standards of excellence our clients expect from us.
In this role, you’ll be responsible for:
Project Management:
Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation
Accountability for all relevant components of our incentive trips and retreats. Program components include: Budgets, Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions
Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule
Delegation of all program related tasks through our internal project management tool to Trip Planning team;
oversight for ensuring the project is on track and executed on schedule
Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses
Tracking of Accounts Payable to outside suppliers / vendors;
Accounts Receivable from client payment schedule
Ensuring 100% accuracy in the delivery of all processes internally and with suppliers to ensure flawless execution for the client
Responsible for accuracy of program documents - Airport schedules, rooming lists, emergency contact lists, dietary restrictions etc.
On-Site Execution:
Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats
Main point of contact with Clients/Accounts;
communication and correspondence on a weekly/daily basis as needs dictate
Supplier Relations:
Overseeing the high-level relationships with key suppliers and stakeholders involved in program execution (transportation, entertainment, hotel staff, etc.)
Industry Relations : Participation in site inspections and site visits
The ideal candidate
Has 4+ years of project management experience overseeing a team in a remote office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks
Has strong verbal and written communication skills - can clearly explain each person's tasks, responsibilities, expectations and feedback
Comfortable managing a team, holding team meetings, tracking OKR’s and providing regular feedback
Possesses leadership qualities to motivate and enable your team's success and inspire a shared vision for the trip
Works well with complex logistics and is excited by the challenge of planning and operating excellent programs for our clients
Wants to work in a small-business environment, learn along the way, and grow with the job, even if it means a little less structure or formalized training and processes compared to a typical ‘corporate’ cubicle job
A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations
Is well travelled and brings knowledge and insight from destinations around the globe
CompensationThe base starting salary is
CAD$80,000-$85,0000
with OTE an additional
$7,500-$15,000
through on-site Guiding Fees, and an additional
10% of your salary
per year through performance-related bonuses.
TravelThere will be significant travel related to this role as it is an essential requirement for this position. As such, the expectations are you should be prepared to be away from home and able to travel for 5-6 programs per year, at 4-5 nights on average per program. This is in addition to our two Monikons (our internal team retreats which happen twice a year, in January and August, for 4 nights each), and the occasional Site Visit with a client.
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