Manager, It Service Delivery - Group Savings And Retirement

Job Description
Build the future with us Are you passionate about digital transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future? As a Manager, IT Service Delivery – Group Savings and Retirement, you will play a key role in advancing the technology solutions that support the growth, digital experience and transformation of Group Savings and Retirement. Reporting to the Director, IT Service Delivery – Group Savings and Retirement and Special Markets, you will be responsible for a portfolio of strategic assets and initiatives. You will lead more than a dozen internal employees and over 50 consultants organized into squads, while helping build multidisciplinary, autonomous and accountable teams. This role is a great opportunity to showcase your skills and reach your full potential within a caring and trusted organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.What you’ll accomplish with us
Your main responsibilities will include: Define the sector’s priorities and contribute to its vision, while building and mobilizing high-performing teams that foster autonomy, accountability, collaboration and continuous learning. Attract, onboard and develop talent, manage performance and plan for succession. Be accountable for the delivery of initiatives and the performance of the sector’s assets, including their evolution, stability, security and sustainability, while meeting cost, quality and timeline commitments. Define and execute technology roadmaps, establish capacity plans and prioritize initiatives based on value, risks, costs, required skills and dependencies. Ensure operational performance, resilience and service continuity, while driving the reduction of technical debt and obsolescence risks and contributing to the simplification of the technology ecosystem. Evolve delivery practices and models to improve quality, predictability, speed of execution and the value generated by multidisciplinary teams. Act as a strategic partner to the business sectors you support and ensure alignment between business priorities, technology strategies and enterprise architecture. Contribute to strategic planning, portfolio management and governance forums, while ensuring that investments deliver the expected value. Oversee portfolio budget planning and monitoring, and manage the contribution, capacity and performance of external vendors and partners. Ensure compliance with governance frameworks, standards and security requirements, while integrating cybersecurity, data protection and technology risk management into decision‑making. Responsibly integrate artificial intelligence and automation, experiment with new delivery approaches and turn promising ideas into tangible results.What could accelerate your success in this role
We are looking for someone who: Is recognized for their strategic and engaging leadership, ability to build high-performing teams and ability to influence without formal authority. Stands out for their ability to turn complex priorities into concrete results and engage teams through change to ensure sustainable adoption. Demonstrates a strong ability to influence business partners, technology leaders, vendors and executive stakeholders. Demonstrates excellent judgment when balancing value, delivery capacity, risks, costs and operational stability. Demonstrates a high degree of autonomy and accountability, as well as the ability to simplify complex issues and tailor communications to different audiences. Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role. Has solid experience in digital solution delivery, portfolio management, product management or the management of strategic IT assets. Holds a bachelor’s degree in a relevant field or an equivalent combination of education and experience. Has a modern perspective on delivery models, a strong sense of curiosity and a genuine interest in artificial intelligence and automation. Experience in group savings and retirement or the financial services industry is considered an asset. Experience with digital platforms related to sales, customer experience, human resources or corporate services is considered an asset. Knowledge of Agile, SAFe and Lean approaches, product management, SaaS solutions, cloud environments, and DevOps and DevSecOps practices is considered an asset. Has advanced proficiency in both French and English, spoken and written, as the person in this role will need to collaborate with unilingual English-speaking colleagues and external vendors and participate in management committees conducted in English.Why you’ll love working with us
A work environment where learning and development come together with a collective pursuit of excellence;
Artificial intelligenceis in everyone’s hands, helping you increase your personal effectiveness while supporting the organization’s growth;
A healthy, safe, equitable and inclusive workplace where everyone can freely express and develop their potential;
The opportunity to workin a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.Competitive benefits
Flexible group insuranceCompetitive pension planEmployee share purchase planVacation, wellness and personal development daysTelemedicineEmployee and Family Assistance ProgramErgonomic office furniture programPerformance bonusDiscounts on iA productsAnd much more!Location(s)
Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Company iA Financial Group Posting End Date 2026-11-24Company Overview
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement autoOur Commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.Technology and Artificial Intelligence in Recruitment
To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.
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