Software Support Specialist

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. 
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

Responsibilities:

The Software Support Specialist is responsible for the day-to-day support of the Siemens Mobility Canada dispatch and communications software products. The Software Support Specialist provides guidance and troubleshooting for customer issues and provides support for maintenance activities.

What will your day look like?

• Provide remote support to dispatch and maintenance customers by providing first-hand expertise.
• Perform routine system performance monitoring.
• Perform and support investigations and root cause analysis of issues and provide reports.
• Provide training and guidance to customers on the operation of their systems.
• Implement the best possible action plan of response to mitigate delays during unplanned emergency operations.
• Provide on-call emergency support as part of a support group.
• Support the testing and commissioning of software releases.

What will you need to succeed?

• Bachelors of Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering, or related field, or work experience.
• 3+ years of experience in a related function.
• Bilingual (English & French)
• Strong communications skills; ability to sustain technical conversations by phone or email.
• Excellent analytical skills, and the ability to troubleshoot.
• Comfortable working in Windows and Linux environments.
• Strong ability to learn and adapt to new challenges.

Assets:

• Experience with networking and relational databases.
• Experience with Kubernetes.
• Experience with SQL.

What's in it for you?

• A competitive base salary
• An incentive compensation program (bonus).
• The opportunity to support railway critical operations.

Salary is commensurate with experience, and ranges between $70,000 CAD - 80,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus based on Company performance metrics. 

The successful candidate for this position must be fluent in French and English (oral and written) to perform the duties and responsibilities of the role. 

• The role requires interaction with English and/or French speaking customers and suppliers across Canada and/or abroad.
• The role requires regular interaction with Siemens colleagues based in Quebec, Ontario, nationally and internationally.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at:

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at  Siemens Mobility | Canada | Siemens Mobility Canada