Bilingual Retail and Admission Sales Associate - Welcome Home to Canada Program

The Canadian Museum of Immigration at Pier 21 continues its tradition of welcoming newcomers to Canada.

The Welcome Home to Canada (WHTC) program is a six month employability program for new immigrants to Canada. If you are an unemployed or underemployed immigrant and facing barriers to meaningful employment this program may be an option for you.

We currently have an opening for a Bilingual Retail and Admissions Sales Associate as part of the 2026 Welcome Home to Canada program.

Program eligibility

You must be either a permanent resident of Canada, Canadian citizen born outside of Canada (this means you have immigrated to Canada and have become a Canadian citizen) or a protected person as defined in Section 95 of the Immigration and Refugee Protection Act who is legally entitled to work in Canada and Nova Scotia

AND

You are unemployed or underemployed and facing barriers to employment such as lack of previous Canadian work experience, foreign credentials, language barriers or lack of professional networks.

Retail and Admission Sales Associate – Full Time – 37.5 Hours per week

SALARY: $18.40 per hour plus 4% vacation pay

DURATION: Six (6) months contract

HOURS: 37.5 hours per week

Position Summary

The Canadian Museum of Immigration at Pier 21 has an opening for the position of temporary Bilingual Retail and Admission Sales Associate.

This temporary position is full time for 37.5 hours per week and requires availability across all days of the week, including weekends.

We are looking for a salesperson who will bring innovation, creativity and enthusiasm to the Pier 21 Boutique team. Under the direction and mentorship of the Retail Manager and Coordinator, your day is spent meeting daily sales goals, becoming an expert on our products, answering customer questions and keeping the sales floor tidy and welcoming. You will also be responsible for welcoming visitors, responding to visitor inquiries and assisting with wayfinding around the Museum.

Responsibilities

• Attend staff meetings and other Pier 21 information/training sessions
• Assist customers with the selection of items for sale
• Complete accurate cash, debit, credit and account sales of Museum tickets and retail products.
• Process POS opening and end-of-day reconciliation.
• Open the Boutique at the start of business, secure the Boutique at end-of-day.
• Responsible for assisting with the receiving, stocking, display and sales of Boutique merchandise
• Assist with the monitoring of inventory and restocking of shelves
• Wrapping of customer merchandise
• Assist with receiving, unpacking and pricing of new merchandise
• Become knowledgeable about Boutique items available

Skills Required

• Fluency in English and French
• Ability to interact pleasantly with customers and staff and effectively respond to customer inquiries
• Previous retail sales experience
• Ability to provide service during times of high customer volume
• Ability to follow instructions and work with minimal supervision
• Web design experience, particularly on the Shopify platform.

Competencies

• Customer Focus - knowledge and ability to provide high levels of service to both internal staff and external customers, leading to high customer satisfaction and established relationships.
• Communication - knowledge of various communication methods, and the ability to present and receive information in the most appropriate and effective matter.
• Problem Solving - knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems, then decide on a course of action.
• Adaptability - knowledge and ability to effectively manage ones’ own behavior and positively influence the actions of others during times of change, stress or uncertainty.
• Integrity and Trust - ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers.

Physical Demands

• Ability to stand for moderate duration
• Ability to bend, stretch, and reach shelves

The Canadian Museum of Immigration at Pier 21 is committed to having a skilled, diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates, including Indigenous, women, people of any sexual orientation, gender identity or gender expression, visible minorities, racialized people, and people with disabilities. The Museum is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request

For further information on the Welcome Home to Canada Program please visit