Responsible Gaming Representative
TELUS Health
Responsible Gaming Representative
On-site, Casino New Brunswick
Language Requirement: Bilingual (English & French)
How you will make an impact:
Your week might look like educating a group of guests on how games operate, having compassionate, one-on-one conversations with a regular player who's concerned about their habits, or researching new community resources. Specifically, you will:
- Educate the public on healthy gambling practices, explain how the games operate, and provide information on community resources when needed
- Assess the needs of visitors to determine the appropriate course of action
- Have compassionate, one-on-one conversations with guests who may be struggling, and help them connect with support resources and self-exclusion programs
- Offer support and guidance to individuals who wish to enroll in the casino's voluntary self-exclusion program
- Contribute to the development and upkeep of a resource library of gambling-related material by researching and sourcing current community resources
What you bring:
- You are fluent in both English and French (verbal) — this is essential to serving our diverse guest population
- You have completed post-secondary education in social services, human services, or counselling
- You have at least two years of customer service experience
- You have prior experience interacting with a vulnerable population
- You demonstrate patience, empathy, and maturity
- You have the ability to work independently and make sound decisions
- You have experience with basic computer tasks such as data entry and are familiar with Microsoft Office and basic Excel
- You have flexible availability and can accommodate shifts ranging from 2pm to midnight, 7 days a week — shifts vary and you're able to work across different days and times as business needs require
Why join TELUS Health:
- Meaningful Work: Support vulnerable populations and make a real difference in guests' lives every day
- Growth Opportunities: A fast-growing and dynamic organization that promotes from within
- Our Values: An organization that embraces spirited teamwork, putting customers and communities first, and the courage to innovate and embrace change
Vacancy posted 3 days ago
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