Patient Flow Coordinator

Position Summary

The Princess Margaret Cancer Centre has 12 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year. Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada.

Job Details

• Union: NOWU
• Number of Vacancies: 1
• Replacement or New: Replacement
• Site: Princess Margaret Cancer Centre
• Department: Outpatient Clinics
• Reports to: Nurse Manager
• Salary: $28.10 - $29.84
• Hours: 37.5 Hour per Week
• Shifts: 8 AM-4 PM, 8:30 AM-4:30 PM, 8:45 AM-4:45 PM, 9 AM-5 PM
• Status: Temporary Full-Time (MLOA replacement 12-18 months)
• Closing Date: June 11, 2026

Responsibilities

• Transcribing physician orders; making appointments for tests and answering patient queries and handling busy telephone activities.
• Coordinates and facilitates the efficient flow of patients through the various stages of their visit.
• Communicates effectively in person or by telephone with internal and external parties.
• Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer.
• Performs cross-functional duties, as assigned or requested.
• Performs other duties consistent with the job classification, as required.

Qualifications

• Completion of Grade XII or recognized equivalent.
• Completion of a medical terminology course(s) is an asset.
• Minimum of one (1) year related work experience.
• Previous experience working in a Health care environment is strongly preferred.
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred.
• Working knowledge of computer software applications preferably in a Microsoft Office environment.
• Demonstrated commitment to client service and satisfaction.
• Excellent interpersonal and listening skills.
• Strong communication, organizational, time management and problem-solving skills.
• Strong judgment/decision making skills.
• Ability to remain calm and composed when dealing with difficult people or situations.
• Ability to work efficiently in a high-pressured environment with simultaneous demands.
• Adheres to confidentiality policy for sensitive patient data and information.
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services.

Benefits

• Competitive offer packages.
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP).
• Close access to Transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organization.
• Additional perks (multiple corporate discounts including travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.).

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.