Service Desk Administrator

Job Responsibility:

Welcome to ivari

Let us introduce ourselves. With 300 employees across Canada, ivari is a company that's making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible. ivari is part of Sagicor Financial Corporation, a leading financial services provider based in the Caribbean, with a strong presence in North America. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services. At ivari , everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here's the job opportunity…

In this 3-month contract position as a Service Desk Administrator at ivari you will be responsible for analysis and resolution of Information Technology service requests (including, Incidents, Problems, Service Requests, Work Requests); supporting desktop updates; problem solving and troubleshooting, and customer service. Your key responsibility is ensuring operational requirements for Information Technology are maintained and support our internal customers.

In this role you will:

• Provide professional customer service to support the business and IT which includes contributing to the improvement of cross functional communication and team synergies
• Plan, schedule, and coordinate end users for Windows 11 upgrade
• Assist end users during their acceptance testing (QAs)
• Work in conjunction with the Service Desk in reviewing deployment issues (i.e. Incidents)
• Create, document, and refer issues and problems in accordance with ticketing standards
• Moderate unpacking / moving of equipment, and set-up
• Complete other work duties assigned by Manager

What we are looking for…

• Working towards post-secondary degree in Computing / Information Technology
• Working knowledge of Microsoft client technologies specific to the installation and maintenance of the OS and application integration
• Working knowledge of client hardware platforms and technologies (e.g. Desktop, Notebook, Docking Station, Printer, Scanner, etc)
• Excellent communication skills
• Strong interpersonal skills and ability to maintain positive and professional manner
• Team player able to work in a fast-paced environment
• Strong Microsoft productivity application knowledge and experience such as Word, Excel, PowerPoint, Outlook.
• Knowledge of software tools to assist in operating a Service Desk
• Strong knowledge of all client hardware technologies

Who you are…

Someone who enjoys a culture where everyone is genuinely respectful, and you can be your authentic self every day. Your contributions and opinions are not only sought but valued. You know the importance of, and live by, our core values of…

• Bringing clarity and focus to your work
• Taking ownership and doing what you say you will
• Remaining flexible
• Collaborating with others

Does this sound like you? We're looking for great people to join our team!

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

To apply, please email your resume to: View email address on ca.edajobs.com

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email View email address on ca.edajobs.com.