Director of People

Director of People

About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next. Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged. At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

Position Description

This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.

Positions Available: 1

Responsibilities

People Strategy & Function Build-Out

• Establish and scale a modern People function, implementing best practices, systems, and processes that support a high-growth organization
• Develop and operationalize a clear People strategy aligned with LBMX’s business objectives and growth plans
• Build infrastructure across HR, talent, and operations to enable consistency and scalability

Performance & Organizational Effectiveness

• Design and lead performance management frameworks that reinforce accountability, transparency, and measurable outcomes
• Partner with leadership to drive organizational effectiveness, ensuring clear roles, expectations, and alignment across teams
• Implement tools and processes to track, analyze, and improve people and performance metrics

HR Operations & Compliance

• Own all HR operations across Canada and the U.S., including payroll, benefits administration, and regulatory compliance
• Ensure adherence to cross-border employment laws, policies, and best practices
• Evaluate and optimize HR systems and tools to improve efficiency and accuracy

Talent Acquisition & Workforce Planning

• Build and scale a structured recruiting function capable of supporting aggressive hiring targets
• Develop repeatable hiring processes, employer branding, and candidate experience standards
• Partner with Finance and leadership to lead workforce planning, headcount modeling, and hiring prioritization

Leadership Partnership & Employee Relations

• Serve as a trusted advisor to senior leaders on complex people matters, including employee relations, performance issues, and terminations
• Provide guidance grounded in sound judgment, risk awareness, and business alignment
• Coach leaders to strengthen management capability and drive consistency across the organization

Culture & Employee Experience

• Shape and reinforce a high-performance, in-office culture that aligns with LBMX’s values and operating principles
• Develop initiatives that enhance employee engagement, retention, and overall workplace experience
• Ensure the organization remains a compelling and productive environment for top talent

Organizational Growth & Change Management

• Support organizational scaling efforts, including structural changes, process improvements, and M&A readiness and integration
• Drive change management initiatives to ensure smooth adoption of new processes, systems, and structures across teams

Team Leadership

• Lead and develop the People & Operations team, setting clear expectations and driving execution across all HR functions
• Build a high-performing team culture focused on accountability, responsiveness, and continuous improvement

Skill Requirements

• 8+ years of experience in HR leadership roles, including Director of People or equivalent positions
• Minimum of 3+ years managing and developing HR team members
• Proven experience operating in high-growth environments, with a strong focus on HR business partnering and workforce planning
• Experience managing HR operations across both Canada and the United States, including cross-border compliance and payroll
• Demonstrated success building recruiting functions and scaling hiring processes
• Experience partnering with Finance on headcount planning and workforce forecasting
• Experience developing, tracking, and leveraging people metrics to inform decision-making

Certifications & Tools

• CHRL or CHRP designation required
• Experience with HR, payroll systems, and PEO providers (e.g., ADP Workforce, BambooHR, etc.)

Compensation

Salary Range: $130,000 to $140,000 annually, based on experience and qualifications

What You Can Expect at LBMX

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
• Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Flexible summer hours and a strong commitment to work-life balance
• Education subsidies to support your professional growth
• Maternity, Parental, and Compassionate Care Leave top-up program
• $500 new hire home office allowance

LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.