IT Technical Support Specialist (Temporary Full-Time)

As an IT Technical Support Specialist at Muskoka Algonquin Healthcare (MAHC), you will ensure the security and availability of IT infrastructure, providing Level 1 support for network, desktop, and telephony issues. Your role includes assisting with system and application issues, user account management, and offering end-user training and support. Additionally, you will handle desktop and network cable changes, manage support requests, and coordinate with third-party entities to resolve complex issues.

ROLE  

• Ensure security and availability of organization's information, IT infrastructure, and IT assets
• Level 1 support for network, desktop computing, and telephony issues
• Level 1 support for application and system issues
• Level 1 support to end user (training and advice)
• Enrolment and termination of user accounts within applications, systems and provincial entities
• Desktop computer and network cable moves, adds, changes
• Manage support requests to insure compliance with service level agreements
• Coordination and escalation to third party support entities

 

REQUIRED EDUCATION & EXPERIENCE

• Post-secondary diploma/degree in a related discipline or equivalent work experience and training
• Minimum of 2  years' experience   providing level 1 IT support

 

DESIRED EDUCATION & EXPERIENCE

• ITIL Foundation Certified
• CompTIA A+ Certification
• Microsoft Office Specialist Certification

 

ADDITIONAL PERKS AT MAHC

• Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time new hire you refer to MAHC)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

 

  ADDITIONAL INFORMATION 

 

Location:  Multi-Site, working in person at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. 

 

Hours of Work: Shifts will be Monday to Friday 8 am - 4 pm, however, shifts and hours may change according to departmental requirements. You may also be required to be available evenings and weekends. 

 

Recruitment Process

• Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date.  Please Note:  Applicants must submit their application through this posting listed to be considered. Email and paper submissions  will not be accepted unless otherwise indicated.
• If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.
• We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
• Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process.

 

Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

 

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

 

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

 

Looking for Housing?

Check out  Housing for Healthcare for rentals in Muskoka!

 

Required Skills

Required Experience