Employee Housing Senior Coordinator

Job Responsibility:

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual is responsible for creating a welcoming culture, acting as a resource for residents throughout their experience and ensuring all legal paperwork is complete.

Job Specifications

• Expected Pay Range: $20.00 - $22.76 / hour
• Shift & Schedule Availability: Full Time, Year Round

Job Responsibilities

• Act as housing concierge for residents ensuring high guest service.
• Ensure that resident license agreements, legal documents and related move in / move out paperwork complete
• In partnership with housing team ensure all information is correct and complete within StarRez (Housing system).
• Assist with daily operations, such as data entry, file maintenance, and mail delivery
• Communicate and liaise with the cleaning and maintenance teams
• Support communications with residents, Managers and external stakeholders.
• Ensure that all inquiries and questions are responded to quickly and effectively elevating concerns as they arise.
• Create a welcoming and supportive environment for employee residents.
• Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition.
• Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision. .
• Deliver standardized best-practices in support of the enterprise-wide Housing strategy.
• Create a safe, fun and diverse housing culture that helps provide employees an experience of a lifetime
• Completes other tasks as directed and assigned.

Job Requirements

• High School Diploma

• 1+ years' experience in Guest Service related position(s)
• Excellent Guest Service and multi-tasking ability
• Strong communication and organization skills
• Great attention to detail
• Proficient computer skills, especially Word, Excel, and Teams
• StarRez or other room management software programs experience preferred
• Experience in data management
• Experience in software system maintenance and training an asset
• English language skills: strong written and verbal required
• Can lift 11-25lbs

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 493920 Reference Date: 04/04/2023 Job Code Function: Employee Experience