Technical Support Specialist _Toronto
$60k - $70k per yearChowbus
Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners that are using the Chowbus platform to grow their business and attract new customers.
We are hiring a Technical Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.
What You'll Focus On
- Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
- Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
- Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
- Provide occasional onsite support for escalated issues and solution coordination.
- Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements.
- Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value.
What You Bring
- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
- Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
- Exceptional communication skills, with a friendly and professional tone.
- A passion for technology and delivering outstanding client experiences.
- Working Conditions: May occasionally travel to client site for trouble shooting.
- Fluent in Chinese and English required
What We Offer
- A fair compensation package
- Health, dental, and vision insurance
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance
- Company holidays
- Birthday off
- Annual Vacation Leave
- Employee Assistance Program (EAP)
- Fuel reimbursement
The salary for this role is CAD$60,000-CAD$70,000
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist _Toronto in Toronto, ON vacancy
- ...with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE The Technical Support Specialist provides advanced high-level technical to developers building on an open-weight AI model platform serving as the ultimate...SuggestedLong term contractFull timeTemporary workFixed term contractInternshipWorldwideFlexible hoursShift work
- ...Description Hi! I'm Donna , the Support Lead at Modash. I'm looking for a Customer Support Specialist to join our team. Here's a little background, examples of... ...marketing or e-commerce tools. Experience with technical support topics (integrations, tracking, APIs)....SuggestedRemote jobFull timeWork from homeMonday to friday
$75k - $85k per year
...team that's changing the game, XR is the place for you. Let’s shape the future together! The Opportunity The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation....SuggestedLong term contractFull timeInternshipLocal areaWorldwide$50k - $56k per year
...Perkopolis, part of PerkSpot, is searching for a Customer Support Specialist to join our team in Toronto, Canada! Together, Perkopolis and PerkSpot help employees across Canada and the U.S. make smarter spending decisions so they can do more of what they love. We believe...SuggestedFull timeSummer workWork at office3 days per week- ...here connects to that outcome. Why This Role Matters As a Technical Support Analyst, you will join our Customer Care team, a team at the... ...provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX: TCS). Three values guide how we work...SuggestedPermanent employmentFull timeInternshipRemote workNight shiftWeekend workAfternoon shiftWeekday work
- ...Description About The Role The Support Specialist will focus on guiding LEAP clients (customers... ...~ Provide client support and technical issue resolution via email, phone and chat... ...model at our beautiful and modern downtown Toronto office as well as work from home days....Full timeWork at officeWork from home
$150k - $170k per year
...you'll actually do We currently have two Technical CSMs in Canada and one in Europe, and we're hiring another based in Toronto, Canada . Your job is simple to explain and... ...coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help...Long term contractRemote workFlexible hours$50k - $60k per year
...and Dedicated Education Days Holiday Closure Perkopolis Employee Discount Program Introduction: ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user...Full timeContract workRemote workFlexible hours$53k - $58k per year
...-edge healthcare technology that supports clinical decision-making, standardizes... ...motivated individual to join our Technical Services team as a Technical Support Specialist. The ideal candidate must be a... ...remote work environment, with a Toronto headquarters that supports in-...Full timeContract workFixed term contractRemote workFlexible hoursShift work$51.9k - $64.88k per year
...single branch credit union in Toronto to 19 branches across... ...and via our Mobile mortgage specialists, Wealth Management advisors and... ...collaborative team where you’ll be supported to excel and make an impact,... ...matter what role you play. Technical Support Analyst DUCA is looking...Full timeWork at officeRemote workRelocationAfternoon shift- ...Role Description Great opportunity to join FNZs Production Support Team. The team is responsible for providing a range of high... ...experience in all aspects of the issues management. The Technical Specialist role is a key role within the Production Support team and...Full timeLocal area
$60k - $80k per year
...groundbreaking software solution, purpose built to support today's commercial contractors. From... ...that invests in our mission. Based in Toronto, this role helps keep our employees... ...communication skills and the ability to support non technical users through Slack. Ability to create...Full timeFor contractorsWork at officeLocal areaRemote workWork from homeMonday to fridayFlexible hours$155k - $230k per year
...of technology: We're building applications and rapidly iterating technical approaches at the frontiers of AI, experimenting with LLMs and... ...someone who has the fire to prove others wrong. SOLSTICE IN TORONTO We're opening our first engineering office outside New York,...Full timeWork at officeRemote workNight shift$60k - $70k per year
...delivering designs that are technically rigorous and economically sound... ...is headquartered in Toronto, Canada, with operations throughout... ...looking for a Technical Content Specialist to join our Toronto team.... ...artificial intelligence (AI) tools to support parts of the recruitment and...Full timeInternshipWork at officeWork from home$1362.39 - $1611.47 per week
...Sciences, Laboratory Services City: Toronto Position(s) language: Job term:... ..., Public Safety Division as a Forensic Technical Specialist. In this role, you will conduct... ...might be the right candidate! How we support diversity, inclusion and accessibility...Permanent employmentWork at officeFlexible hours- ...Job Responsibility: Software Technical Program Manager Lightmatter is a photonic computer company that is redefining what computers and... ...and drive planning, scheduling, and day-to-day execution to support Lightmatter's software development Collaborate with leads and...Long term contractFull timeTemporary workFlexible hours
$6640 - $8300 per month
...OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the...Immediate start- ...collaborative culture, and approach everything with the highest integrity, here's an opportunity. Responsibilities Technical support role for the platform: Deal with L1/L2 tickets Escalate to L3 in...Long term contract
$50k - $56k per year
...restaurants, bespoke catering, and some of Toronto’s most sought-after event venues. From... ...Employee Assistance Program for confidential support ~ Group life and disability insurance... ...! Job Description The event specialists at O&B Events are responsible for...Full timeInternshipWork at office$60k - $80k per year
...Customer Support Specialist Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support You help families and care partners get the most out of the product that keeps someone they love safe at home. The company We went from a lab in Waterloo...Full timeRemote workWork from home$50k - $65k per year
...Dream is looking for an Analyst, Technical Support! We’re always looking for talented people to join our growing community. Dream’s Technical... ...level support role with a team of peers who are based out of Toronto and Calgary. As a key member of our Dream Support Centre team,...Full timeLive InWork at officeRemote workFlexible hours$155k - $230k per year
...the founders of Datavant, Commure, and Paradigm. SOLSTICE IN TORONTO We're opening our first engineering office outside New York,... ...js, and TypeScript to show streaming progress and tool activity, support reconnectable sessions, and give users intuitive ways to review,...Full timeInternshipWork at officeRemote work- ...We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part... ...living a healthier life, then you must contact us. \ \ \ \ Technical Support Engineer \\(Perm "Toronto - REMOTE \")\\\ \ This is a...Permanent employmentFull timeRemote work
$75k - $85k per year
...We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected... ...that is within a commutable distance. About the Role As a Technical Support Analyst, you'll be the first point of contact for employees across...Full timeWork at officeRemote workRelocationMonday to fridayFlexible hoursAfternoon shift- ...small and exciting medical imaging software company, located in Toronto. We are passionate about improving Canadian health care... ...We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking...Full timeWork at officeRemote work
$67.93k - $74.66k per year
...Position Title: Technical Support Analyst Employment Type: Full-time Permanent | Union Salary range: $67,927.46 - $74,659.01 Division... ...To: Manager, Infrastructure Services Location: Toronto, Yonge & Eglinton (On-site) Reason for Vacancy: Existing Vacancy...Permanent employmentFull timeImmediate startRemote work$16.2 - $19.35 per hour
...targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point... ...to find opportunities to overcome objections and provide support where needed to close deals. Upsell Ninja: Spot upselling...Long term contractFull timeTemporary workRemote workWork from homeMonday to fridayFlexible hoursAfternoon shift- ...multiple offices across Canada and the US with over 300 staff Currently the Toronto office is growing to keep up with the ever growing client demand. Reporting to the Regional Manager, the Technical Recruiter is responsible for identifying, screening and managing the hiring...Permanent employmentFull timeContract workFor contractorsWork at office
- ...Further information is available at SUMMARY The Technical Program Specialist is responsible for planning, developing, delivering, and reporting... ...of maintenance programs. Program Delivery Maintenance Support: Communication: Effectively communicate maintenance information...Full time
$210k - $300k per year
...MEMBER OF TECHNICAL STAFF (APPLIED AI) LOCATION: TORONTO, ONTARIO WHY YOU SHOULD JOIN US Solstice is redefining how life sciences organizations commercialize therapeutics. We are building a commercial engine that allows pharmaceutical marketers to launch campaigns at...Full timeDirect hireWork at officeRemote workShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist _Toronto. Be the first to apply!
Related searches
- assistante technique en pharmacie Toronto, ON
- network technical analyst Toronto, ON
- senior technical specialist Toronto, ON
- IT support technician Toronto, ON
- computer support technician Toronto, ON
- network support analyst Toronto, ON
- adjoint technique Toronto, ON
- desktop support analyst Toronto, ON
- support technician Toronto, ON
- IT support analyst Toronto, ON