RQ00821 - Solution Architect - CRM - Intermediate

Qualifications and Experience: 

• 15+ years of demonstrable experience, preferably in the design, development, upgrade, document and full life-cycle implementation of Work and Asset Management solutions using IBM Maximo MAS, Maximo Mobile, and Maximo 7.6.x. 
  
• 12+ years of extensive experience leading large-scale IBM Maximo implementations, including project delivery, system migrations, testing, upgrades, and major go-lives. 
  
• Strong background in leading development teams, providing technical direction, and supporting all stages of the software development life cycle (SDLC). 
  
• Proficient in providing expert advice, solution design, and post-implementation support for Maximo and Maximo Mobile applications. 
  
• Solid understanding of enterprise integrations, automation frameworks, and cloud technologies, ensuring scalable and maintainable solutions. 
  
• Skilled in gathering business requirements, mapping business processes, designing Maximo-based solutions, and supporting program-level change management initiatives. 
  
• Experienced in legacy data conversion, data mapping, and data migration - managing the process end-to-end with accuracy and accountability. 
  
• Strong involvement in system and application testing, including developing test cases, executing unit and system tests, and validating results for quality assurance. 
  
• Adept at collaborating with stakeholders across divisions and business units to build consensus, drive decision-making, and resolve technical challenges. 
  
• Recognized for excellent communication, presentation, and problem-solving skills, with the ability to articulate complex technical concepts to diverse audiences. 
  

Technical Capabilities: 

• Customization: Experience in Maximo Business Objects & Web Beans (Java), Automation Scripts (Java, Python or other scripting languages) 
  
• Integration: Experience designing and implementing integrations using Maximo Integration Framework (MIF) 
  
• Web Technologies: Experience with RESTful APIs, GraphQL APIs, and web services 
  
• Version Control: Proficient in Git or similar tools (e.g., Docker) 
  
• Reporting: Proficient in BIRT Report design and development, Dashboarding using BI tools 
  
• Application Design: Maximo Application Designer 
  
• Database: Strong skills in Oracle SQL and DB2 – queries and script development 
  
• Spatial Configuration: Strong knowledge of Maximo Spatial configuration & ArcGis 
  
• Maximo Versions: Experience with Maximo 9.x and 7.6.x configuration and application development 
  
• Mobile: Experience with Maximo Mobile development and support 
  

Requirements

• Maximo Subject Matter Expert (SME) is required to support the EWMS Program in implementing work management solutions within the City's technology ecosystem. The SME will be responsible for leading both the functional and technical aspects of Maximo solution development—including configuration design, system integrations, custom Maximo applications, and mobile solutions while ensuring a high standard of quality throughout. 
  
• Additionally, the SME will oversee the end-to-end realization of the solution, from design through to testing and go-live deployment. The ideal candidate must possess deep expertise in Maximo Work Management processes, including experience with implementation challenges and strategies for effective resolution. 
  

Deliverables

• Ability to lead teams, manage multiple projects, and collaborate with stakeholders at various levels.
  
• Work closely with City Divisions and assist in configuring or implementing Maximo system as per City’s divisional requirements to build consensus and resolve technical challenges.
  
• Lead Divisional workshops and create functional design documents
  
• Work closely with City vendors to ensure quality deliverables
  
• Manage testing of the product via project resources and assist in promoting the code to SIT/QA for UAT.
  
• Oversee the preparation of test plans, test cases, scenarios, and result documents. 
  
• Prioritize tasks and focus on the important tasks based on their due dates. 
  
• Set realistic deadlines and consider all factors involved in completing the project or task before setting a deadline. 
  
• Be reliable and consistently meeting deadlines, build trust and credibility with divisions and stakeholders. 
  
• Track problems, defects, and issues within a large project. 
  
• Analyse results and creating reports for Management when needed. 
  
• Identify dependencies and define them clearly so that each team member knows what needs to be completed before moving on.
  
• Assure the quality product or feature of Maximo is delivered for City. 
  
• Provide assessments and recommendations of new technology trends on the effective use and acquisition for the City. 
  

Must Haves:  

• 15+ years of demonstrable experience, preferably in the design, development, upgrade, document and full life-cycle implementation of Work and Asset Management solutions using IBM Maximo MAS, Maximo Mobile, and Maximo 7.6.x.
  
• 12+ years of extensive experience leading large-scale IBM Maximo implementations, including project delivery, system migrations, testing, upgrades, and major go-lives.
  
• Proficient in providing expert advice, solution design, and post-implementation support for Maximo and Maximo Mobile applications. 
  
• Skilled in gathering business requirements, mapping business processes, designing Maximo-based solutions, and supporting program-level change management initiatives.