Product Owner I - ServiceNow

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Help deliver a better HR experience for every colleague.

We're looking for a Product Owner I to lead the product direction for AskHR , our ServiceNow-based HR help desk application. In this role, you'll help shape how colleagues access HR support by bringing together business insight, product strategy, and platform capability to deliver meaningful improvements.

We're looking for someone who is collaborative, forward-thinking, and curious about how AI and digital innovation can elevate the colleague experience. You'll work with business partners and technology teams to build strategic roadmaps, prioritize the right opportunities, and drive enhancements that make HR support simpler, smarter, and more seamless.

Responsibilities Include:

• Lead product planning and prioritization for AskHR
• Build strong partnerships with stakeholders to understand needs and shape a clear product direction
• Develop and manage a roadmap that improves colleague experience and supports business priorities
• Bring a continuous improvement mindset to how the platform is used and enhanced
• Explore innovative capabilities, including AI , to improve service effectiveness and user experience
• Help ensure the application delivers practical value for colleagues while supporting scalable, sustainable operations
• Measure impact and evolve the product based on feedback, insights, and changing needs

CUSTOMER

• Partner with management to support the delivery of a product vision
• In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
• Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Create a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
• Provide user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
• Manage delivery initiatives and oversee development team (pod) backlogs
• Proactively raise issues that impede the efficient delivery of customer-focused increments
• Responsible for defect management and prioritization

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey
• Ensure on-going strategic alignment with senior management, providing feedback as appropriate
• Consider development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
• Understand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
• Lead the submission and discussion on the Quarterly Business Review, with respect to their product
• Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner
• Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
• Actively coordinate and engage in risk, quality and/or business testing management
• Empowered to make product delivery decisions, escalating to senior management as appropriate
• Actively communicate to business, technology and senior management regarding product changes and backlog priorities
• Single point of escalation for development team, providing guidance and decisioning as needed
• Work cohesively with peers to reinforce Agile processes
• Compile performance metrics and share with relevant stakeholders
• Define the OKRs in partnership with numerous stakeholders across the organization
• Protect the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
• Integrate knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
• Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Lead and integrate cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
• Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions
• Impact the achievement of sub-function or business line objectives within the area they are accountable for
• Communicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Work autonomously as the lead and guide others within area of expertise
• Typically reports into a Product Group Owner

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree and / or product certificate
• 7+ years relevant experience
• 3+ years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
• Proven experience working with ServiceNow , ideally within HR Service Delivery (HRSD) or similar service management environments
• Strong understanding of ServiceNow capabilities, including case management, knowledge management, service catalog, workflows, and self-service experiences
• Experience with platform integrations, APIs, and workflow automation to enable end-to-end service delivery
• Demonstrated ability or strong interest in delivering AI-enabled solutions , including virtual agents, generative AI use cases (e.g., case summaries, content generation), and intelligent automation
• Familiarity with conversational AI, natural language processing (NLP), and AI-assisted workflows within enterprise platforms
• Experience acting as a Product Owner (or similar), including backlog management, roadmap development, and delivering outcomes in an Agile environment
• Strong stakeholder collaboration skills, with the ability to translate business needs into technical solutions
• Analytical and strategic mindset, with a focus on improving colleague experience, automation, and digital service delivery
• Experience in HR systems, shared services, or help desk environments is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet