Client Experience & Enablement Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience & Enablement Specialist based in Canada. We are looking for a proactive and client-focused specialist to strengthen customer relationships, optimize operational workflows, and support revenue growth within a global retail technology environment. In this role, you will manage complex client portfolios, coordinate technical implementations, and ensure the successful delivery of digital promotional solutions. You will act as a strategic partner to clients, translating their business objectives into effective platform configurations and operational improvements. Working closely with Sales, Product, and Engineering teams, you will identify growth opportunities, resolve technical challenges, and enhance the overall customer experience. You will contribute to international expansion by supporting client onboarding and managing high-volume operational processes across multiple markets. This is an opportunity to take ownership, influence product improvements, and make a measurable impact in a collaborative, remote-first organization. Accountabilities: - Client Portfolio Management: Manage and optimize assigned client portfolios, ensuring strong relationships, operational excellence, and consistent delivery of business objectives across enterprise and longtail accounts. - Enterprise Account Optimization: Oversee complex corporate structures involving multiple retail brands and subsidiaries, maintaining detailed knowledge of individual brand requirements, promotional schedules, content guidelines, and regional consumer preferences.

- Operational Efficiency: Identify and improve internal and external workflows to reduce turnaround times, streamline processes, and deliver faster service while maintaining high-quality standards. - Technical Implementation and Testing: Coordinate the deployment, configuration, and validation of new product features and beta initiatives for strategic clients, including customized implementations and non-standard technical requirements. - Revenue Protection and Growth: Safeguard high-value client relationships through proactive risk identification, quality assurance, and continuous optimization of promotional content and operational processes. - Global Client Onboarding: Lead the technical onboarding process for new domestic and international retail partners, coordinating implementation activities and ensuring successful integration across different markets. - International Operations: Support operational expansion across North America and Latin America, including Mexico, Brazil, and Colombia, adapting workflows to meet different regional requirements and service-level agreements. - Escalation Management: Act as a key technical escalation point for complex operational issues, investigating discrepancies and resolving challenges affecting large portfolios of retail accounts. - Revenue Generation and Monetization: Identify opportunities to monetize additional retailer content and collaborate with internal Sales teams to develop strategies that increase revenue from existing client relationships. - Voice of the Customer: Gather, analyze, and document client feedback, business needs, content requirements, and operational challenges to provide actionable insights for internal stakeholders. - Strategic Client Engagement: Communicate directly with senior client stakeholders, using consultative questioning to understand business objectives and translate them into effective technical and operational solutions. - Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate client needs, investigate technical issues, prepare detailed bug reports, and support product improvements.