Strategic Customer Success Manager

Strategic Customer Success Managers guide customer journeys through IoT advisory, relationship building, and proactive adoption support for KORE’s strategic customers.This senior customer success role helps customers grow while strengthening KORE relationships. You will manage high-value portfolios, monitor health metrics, and translate product capabilities into measurable business outcomes. The role also represents customer needs across sales, marketing, product, engineering, and support teams.Key Responsibilities:
Monitor health scores and usage metrics to increase product adoptionOrchestrate onboarding with milestone frameworks and Joint Success PlansLead outcome-based Quarterly Business Reviews for strategic accountsIdentify expansion and renewal opportunities for SalesDevelop Customer Success playbooks and standard operating proceduresRequirements:
Seven or more years in Customer Success Manager rolesBachelor’s degree in Business, Marketing, Communications, or related fieldExperience managing high-value customers and driving retention growthStrong presentation, negotiation, and executive communication skillsExperience working successfully with senior C-level executivesApply customer success leadership, IoT expertise, and strategic relationship management to help KORE customers achieve measurable outcomes.
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