Customer Success Manager

We’re on a mission to become the world’s most customer-obsessed HR platform.Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.The OpportunityBorderless AI is seeking an exceptional
Customer Success Manager
who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customersDrive customer onboarding, adoption, and ongoing success across the Borderless AI platformIndependently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issuesOwn day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentationsMonitor account health, usage, and key success metrics to proactively identify risks and opportunitiesProvide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and toolsAct as the customer advocate internally, sharing feedback with Product and Operations teamsPartner cross-functionally to sharpen and continuously improve customer success workflows and policiesProvide project support across cross-functional initiatives, from planning through executionGreat candidates will have3+ years of experience in customer success, international HR, or a related fieldExperience with CRM platformsStrong communication and relationship-building skillsAn ability to learn quickly, work independently and consistently get stuff doneExperience working in a startup or fast-paced environmentFluency in Spanish an assetAbout the Borderless AI teamWe’re an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.We offer a healthy benefits & perks package, including free lunch everyday.Customers are the heart of our business, we’re obsessed with our customers, and that drives the bulk of our decisions.Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!We’ll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.We appreciate your interest and application. Only those applicants under consideration will be contacted.Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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