Commercial Products Processing Associate

The Opportunity:

Accurately process simple or more complex tasks and transactions according to the company's deadlines and procedures, including: entry, entry, reconciliation, balance, sending, clearing, quality control, distribution or transmission of financial items. Document, report and review exceptions and unusual items to be processed.

Responsibilities

• Reconcile and balance the cash book/journal using the appropriate tools, review discrepancies and prepare G/L entries.
• Integrate entries and reconcile ACSS clearing data for settlement between financial institutions and physical or virtual transfer of transactions/documents.
• Enter transaction data, including courier data, and adjust customer accounts when items require specialized handling (NSF cheques, chargebacks, error corrections, etc.).
• Access entries and integrate them with customer/Symcor applications, clear and reconcile statements, settle and oversee GL accounts, investigate errors, adjustments, or discrepancies, and communicate with customers to resolve any issues.
• Receive change and redress requests from clients, and create incident records for investigation and resolution as required.
• Reconcile items after entry using appropriate tracking systems, review discrepancies, and forward exceptions and rejected items to the appropriate departments for resolution.
• Carefully prepare jobs to be distributed between financial and business customers by ensuring that they are balanced, scanned and completed within the operating system.
• Enter financial data for monetary items into appropriate systems and collaborate on high-volume entries.
• Distribute workflows according to the requirements of the company's departments.
• Reviews GL reports, cash books and accounts for discrepancies or discrepancies.
• Apply established controls to meet or exceed objectives (analyses and lessons learned).
• Detect, investigate, resolve and communicate minor issues to the Senior Support Officer (SAO), Assistant Warden (AD) or Director.
• Detects, investigates and escalates major issues and informs the Senior Support Officer (SSO), Deputy Director (AD) or Director.
• Remove accepted limits for minor issue types discussed in consultation with the Assistant Warden (AD) or Warden.
• Interact primarily with immediate colleagues and other departments to explain situations and provide/receive information.
• Interact with external customers as needed.

Requirements

Education

• High school diploma or equivalent

Experience

• One to three years of related experience

Skills

• Basic skills or intermediaries in computer science
• MS Office as required
• Communication skills required to respond to calls and emails