Director, Inside Sales

Guaranteed Wealth Solutions is building a modern, high-performing sales organization focused on helping advisors address increasingly complex client needs across wealth accumulation, retirement income, estate planning and intergenerational wealth transfer.
As Director, Inside Sales, Guaranteed Wealth Solutions, Western Canada, you will report to the National Vice President, Head of GWS Sales and lead approximately half of our national Inside Wholesaling team, supporting territories across Western Canada.You will work closely with the Director, Inside Sales responsible for Eastern Canada, our Regional Vice Presidents and External Wholesalers to create a consistent national approach to Inside Sales while ensuring your team is responsive to the opportunities and needs within their regions.
This is an important sales leadership role within the future of the GWS organization. You will develop a highly capable and engaged team, strengthen the partnership between inside and external wholesalers, and bring together people, data, technology and sales strategy to expand advisor relationships, create demand and deliver sustainable business growth.
We are looking for a leader who can raise the standard of inside wholesaling. You will set clear expectations, coach for performance, build confidence and capability, and create an environment where people take ownership of their results and continue to grow.
What the Inside Sales team does
The GWS Inside Sales team plays a critical role in growing and diversifying our advisor base. The team identifies new opportunities, develops relationships with prospective and emerging advisors, re-engages advisors who are no longer actively doing business with us, and deepens relationships with existing supporters.
Working closely with our External Wholesalers and Business Development Associates, Inside Wholesalers help determine where we should invest our time, how we can create greater advisor value and what actions will move opportunities forward.Inside Sales is not simply a sales-support function. It is an important growth engine for GWS and an integral part of each territory team.
Your responsibilitiesLead a high-performing sales team
Lead, coach and develop the GWS Inside Wholesalers aligned to Western Canada.Establish clear expectations for business outcomes, advisor coverage, prospecting, pipeline development, call quality and territory-team partnership.Create a strong coaching rhythm that balances business performance with individual development.Build a performance culture grounded in accountability, curiosity, collaboration and continuous improvement.Recognize strong performance while addressing gaps directly, fairly and constructively.Develop talent and help team members build the skills and experience they need to take on broader opportunities within the organization.
Drive sustainable GWS growth
Translate the national GWS strategy into clear priorities and execution plans for your team.Grow and diversify the advisor base by increasing engagement with prospective, emerging, lapsed and underpenetrated advisors.Help the team move beyond activity measures and focus on the quality of advisor conversations, progression of opportunities and measurable business outcomes.Use advisor, firm, sales and pipeline insights to identify whitespace, emerging opportunities and relationships requiring greater attention.Coach the team to think commercially about where they invest their time and how their activity contributes to GWS growth.
Strengthen the territory-team partnership
Create a consistent and effective partnership model between Inside Wholesalers, External Wholesalers and Business Development Associates.Establish clear roles, shared priorities and coordinated account plans across territory teams.Partner closely with Regional Vice Presidents and External Wholesalers to understand regional opportunities and align resources against the greatest areas of potential.Ensure advisor interactions are connected and purposeful, with clear ownership and follow-through.Encourage the team to leverage the broader strength of Manulife rather than operating independently.
Help build one national Inside Sales organization
Partner closely with the Director, Inside Sales for Eastern Canada to create a cohesive national Inside Sales model.Establish consistent expectations, coaching practices, performance measures and ways of working across both teams.Share insights, best practices and emerging opportunities across regions.Work together to ensure advisor experience and sales execution remain consistent nationally while allowing for differences across markets.Partner with the National Vice President, Head of GWS Sales and broader sales leadership team to continue evolving the GWS distribution model.
Build a data-driven and AI-enabled sales organization
Embed the use of business intelligence, CRM, SmartList, dashboards and other sales-enablement tools into the team’s daily workflow.Coach the team to turn data into decisions: which advisors to prioritize, where opportunities are emerging and what action is most likely to move the business forward.Champion practical, responsible uses of AI to strengthen advisor research, meeting preparation, follow-up, pipeline management and sales productivity.Use performance insights to continuously improve advisor coverage, sales execution and coaching.
Elevate the advisor experience
Ensure the team leads with curiosity and strong discovery rather than moving immediately to a product conversation.Develop the team’s ability to connect advisor and client needs with relevant GWS opportunities, including retirement income, estate planning, guarantees and wealth transfer.Help Inside Wholesalers bring insight, technical credibility and a clear point of view to advisor conversations.Partner with product, marketing, tax and estate planning and other subject-matter experts to bring the best of Manulife to advisors.Build consistency in how the GWS story is communicated while helping the team tailor conversations to different advisor practices and client needs.
What you bring
Significant sales and people-leadership experience within Canadian financial services, wealth management or insurance.A demonstrated ability to coach, develop and motivate sales professionals.Strong commercial judgment and the ability to translate strategy into measurable sales outcomes.Experience establishing clear performance expectations and using coaching and data to improve results.A strong understanding of advisor distribution and the Canadian wealth-management landscape.The ability to build trusted relationships and influence effectively across functions and levels.Comfort using CRM, sales analytics, dashboards and pipeline information to guide priorities and decisions.Confidence leading through change and helping teams adopt new tools, behaviours and ways of working.Excellent communication skills and the ability to simplify complex ideas and establish clear direction.Strong self-awareness and a leadership style that combines high expectations with a genuine investment in people.Post-secondary education or an equivalent combination of education and relevant experience.
Assets
Experience with segregated funds, retirement solutions, wealth accumulation, estate planning or insurance-based investment solutions.Experience leading an inside-sales, internal-wholesaling or advisor-development team.Familiarity with Salesforce, Power BI, AI-enabled sales tools or comparable technology.Relevant industry education or designations.
How you will define success
A highly engaged Western Canada Inside Sales team with clear expectations and strong leadership.Greater sales capability, confidence and commercial judgment across the team.Strong, consistent partnerships between internal and external wholesalers.Growth in the number and diversity of advisors actively doing business with GWS.Improved conversion of prospects and advisor opportunities into measurable business results.Stronger use of data, AI and sales-enablement tools to prioritize activity and make better decisions.A consistent national Inside Sales approach developed in partnership with the Eastern Director.A performance culture focused on advisor value, ownership, development and continuous improvement.
When you join our team:
We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 View email address on ca.hrm.tc。Working Arrangement
ハイブリッド勤務Base Salary & Benefits
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on ca.hrm.tc for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact View email address on ca.hrm.tc for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
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