senior business analyst.

We are seeking a highly accomplished, citizen-centric Senior Business Analyst to drive the end-to-end business analysis, user research, and technical coordination for critical Long-Term Care (LTC) modernizations. In this role, you will apply Service Design methodologies and Lean/re-engineering concepts to transform operational workflows into cost-effective digital solutions. Acting as a vital liaison among healthcare executives, policy writers, development squads, and third-party vendors, you will ensure all applications comply with public sector digital service standards and regulatory frameworks.

Location: Toronto, ON (Onsite / Hybrid Options Available)

Duration: 15-month contract

Advantages
High-Impact Healthcare Modernization: Take a leadership role in projects that directly modernize the safety, compliance, and operational infrastructure of the Long-Term Care sector.

True Service Design Scope: Drive digital products through authentic user-centered validation tracks, utilizing advanced design libraries and official design system metrics.

Long-Term Contract Stability: A 15-month contract duration provides an exceptional, secure platform to steer multi-phase application rollouts from conceptual inception to post-implementation deployment.

Cross-Functional Authority: Maximize your professional profile by acting as a lead technical consultant across policy divisions, corporate architects, and global product vendors.

Responsibilities
Service Design & User Research: Lead and execute comprehensive user research pipelines in accordance with the Service Design Playbook—including empathy mapping, user interviews, card sorting, and journey mapping.

Requirements & Systems Architecture: Elicit, elaborate, and maintain high-quality business, functional, and non-functional requirements. Produce clear use case models, conceptual-to-logical data models, and business rule definitions.

Process Re-Engineering: Apply Lean optimization concepts to evaluate current-state systems, conduct gap analyses on vendor release upgrades, and design future-state workflows that improve service delivery.

Regulatory Alignment: Ensure all digital interfaces, form layouts, and service blueprints conform to the Fixing Long-Term Care Act, 2021, Digital Service Standards, and the Ontario Design System (ODS).

Project Coordination & Gating: Develop and track detailed project plans, milestones, risk/issue/dependency registries, and status reports in alignment with corporate project management frameworks and checkpoint review processes.

Tier-3 Troubleshooting & Defect Management: Lead technology troubleshooting and root-cause analysis for complex production defects. Partner with Quality Assurance (QA) and engineering teams to track, triage, and validate system fixes.

Operational Readiness & Change Management: Author operational infrastructure assets (e.g., change requests, run books, deployment guides, implementation playbooks). Design training materials and lead user onboarding tracks to ensure smooth post-implementation stabilization.

Stakeholder Consultation: Facilitate workshops, working groups, and joint application design (JAD) sessions using collaborative tools like Miro. Present complex technical architecture scenarios clearly to non-technical business leaders.

Qualifications
Core Seniority: 8+ years of progressive professional experience as a Business Analyst leading enterprise-level IT modernization initiatives.

Domain & Framework Expertise: Proven, hands-on experience applying the Fixing Long-Term Care Act, 2021, Digital Service Standards, and the Ontario Design System to software solutions.

User-Centric Design Mastery: Demonstrated track record of leading end-to-end user research tracks (e.g., card sorting, customer journey mapping, persona building) following a structured Service Design Playbook.

Lean/Re-Engineering Acumen: Practical experience applying Lean, Six Sigma, or structured continuous-improvement methodologies to streamline workflows and establish technical cost-benefit models.

Technical Modeling & Tooling: Advanced proficiency creating data flow diagrams (DFDs), process maps, and screen mockups using the Microsoft Office suite and collaborative whiteboarding platforms (Miro).

Operational Documentation Experience: Experience contributing to downstream operational readiness assets, including Build Books, Run Books, and organizational change management communications.

Communication & Collaboration: Elite written, verbal, and presentation skills with a proven track record of managing complex client relationships and resolving cross-functional team blockers.

Summary
If you're interested in the Senior Business Analyst role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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