Senior ServiceNow Technical Consultant - ITSM/ITAM (SAM and Integrations)

You will serve as the lead technical consultant on a ServiceNow Software Asset Management and ITSM engagement, configuring SAM Workspace and License Management while integrating data from multiple publishers and source systems. This is a remote W2 contract running from 11/02/2026 to 03/05/2027, roughly 680 total hours at about 34 hours per week. You must be located in the United States or Canada.

Responsibilities

• Support workshop sessions, refine user stories, demo configured functionality and provide advisory guidance to stakeholders
• Configure SAM Workspace and License Management, including the Phase 1 entitlement plan for 24 in-scope products and the entitlement load
• Produce governance SOP and SAM playbook documentation
• Focus on ITSM configuration activities across the engagement
• Map data from source systems and APIs into ServiceNow for discovery and reconciliation
• Build and support integrations covering seven Microsoft, 10 Adobe and five custom SaaS publishers, plus two SaaS products using ServiceNow connectors
• Implement integrations using REST APIs, IntegrationHub, OAuth and Azure AD

Requirements

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Software Asset Management (SAM) certification
• ServiceNow IntegrationHub certification
• Hands‑on ServiceNow ITSM configuration experience
• Experience integrating ServiceNow with external systems via REST APIs, OAuth and Azure AD
• Strong English communication skills, written and verbal
• Located in the United States or Canada
• Willingness to complete a lengthy customer onboarding process, including prerequisite training and fingerprinting