Security Operations Centre Dispatch - Calgary

Overview

Job Skills / Requirements

Employment Type: Full-Time

Schedule: Rotating Days, Nights, Weekends, and Holidays 

Build a meaningful career in security using your communication, deescalation, and conflict-resolution skills. We’re hiring highly professional, confident Security Professionals for high profile, busy retail sites.  

At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement. 

Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements. 

Responsibilities 

The operations centre serves at the central communication hub for security operations ensuring the safety and security of tenants, visitors, and assets. This role involves monitory security systems, coordinating responses to incidents, dispatching security personnel, and maintaining accurate records.

Duties include, but are not limited to:

• Act as primary point of contact to coordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual emergency situations and threats, and following established procedures
• Monitor CCTV, security systems, and life-safety equipment 
• Must be able to provide verbal or written direction clearly to coordinate incident response, activating emergency services, directing security/operations personnel on required actions during incidents while following established procedures.  
• Maintain accurate activity logs and records 
• Review CCTV footage for investigations and follow-up actions 
• Answer and manage incoming security communications 
• Monitor and manage fire alarm and sprinkler systems as required 
• Ensure compliance with site policies, procedures, and standard operating practices 

Must Have 

• 2+ years previous security experience 
• Valid Alberta Security License or ability to obtain one 
• Grade 12 Diploma or equivalent 
• Valid Driver's License 
• Legally authorized to work in Canada 
• Strong verbal and written communication skills 
• Excellent customer service skills 
• Strong observational abilities and attention to detail 
• Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace 
• Experience using CCTV systems and security technology, Ability to operate two-way radio communications 
• Ability to make sound decisions in fast-paced and emergency situations 
• Physical ability to conduct extensive patrols exceeding 15 km per shift 
• Ability to work outdoors, climb stairs, and navigate uneven terrain 
• Ability to safely lift and carry 20+ lbs 
• Physically able to perform first aid and assist with medical emergency and deescalation situations as well as complete extensive security patrols that may cover 15+ km per shift and include stairs and uneven terrain both indoors and outdoors  
• Ability to successfully complete all required Paladin training and certifications within three months of hire 
• Previous experience in retail security environments 
• Experience coordinating emergency response activities 

Benefits

• Competitive hourly compensation 
• Career growth - Paladin to Policing
• Paladin Security: Great Place To Work Certified™ 2026
• First Aid, De-escalation, UOF, and MOAB training

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid Alberta Security License

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation