Bilingual Support Analyst Remote Position

Compugen Inc

Join Compugen as a Bilingual Service Desk Analyst, providing remote support across Canada. Engage with users via phone, email, and in-person assistance, ensuring seamless tech experiences. This role requires fluency in both English and French, along with a minimum of two years in technical support or similar customer service positions. Candidates should demonstrate strong problem-solving skills and a good understanding of the Windows 10 environment. You'll help clients troubleshoot issues effectively while contributing to the development of knowledge base articles. Key Responsibilities:

Provide technical support through various communication channels
Analyze and monitor network problems effectively
Document and track problem-solving processes diligently
Apply diagnostic tools for troubleshooting support
Collaborate during team meetings to enhance service delivery

Requirements:

Degree or diploma in Computer Science, or equivalent experience
Minimum 2 years in customer service or technical roles
Exceptional bilingual (French/English) communication skills
Attention to detail and research capabilities
Experience in a collaborative team environment

Utilize your tech expertise and bilingual skills to create effective solutions for users at Compugen. #J-18808-Ljbffr

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