Manager, Digital Design & Delivery

Are you a visionary leader who can bridge the gap between technical design and enterprise strategy? Do you thrive on creating the systems and standards that empower multidisciplinary teams to excel? At Dillon, we are in the midst of a tech-driven evolution, and we are looking for a Manager, Digital Design & Delivery  to fill an existing position, who will lead the development of our firm-wide digital design practices.    This position can be based at any one of our North York, Downtown Toronto, Oakville, Hamilton, Guelph, Kitchener, London, Chatham, Windsor, Kingston, Ottawa offices . 

Reporting to the Director, Practice Operations , you will join a culture where innovation is encouraged and your leadership will directly impact the quality and efficiency of our national operations. You will work through a network of discipline leaders, digital champions, and subject matter experts across the firm, supported by Practice Operations and our IT team. We are looking for a professional who can set a clear direction for our digital future and ensure our teams are aligned and supported as we grow.

As a key leader in Dillon’s Practice Operations team, the Manager, Digital Design & Delivery is responsible for the ownership, evolution, and consistency of the firm’s digital design standards and governance framework. This role is essential to our digital maturity, ensuring that CADD, BIM, and related platforms are used effectively and consistently across all technical disciplines.

In this role, you aren't just managing tools; you are leading the transition toward a more consistent “Dillon Way” of digital project delivery. You will collaborate with practice leadership and technical teams to establish a sustainable support structure, manage strategic vendor partnerships, and ensure our digital workflows are scalable, efficient, and future-ready.  Digital design deliverables must also be aligned with the needs of our diverse range of clients, and will be informed by our technical teams and through direct client engagement. You will have accountability for establishing and governing enterprise standards, ensuring adoption across practices, and providing clear direction on how digital tools and workflows are applied in project delivery, including clear decision-making authority on enterprise standards, tools, and delivery delivery approaches. 

Success in this role will be defined by the establishment of clear enterprise standards, improved consistency in project delivery, and the successful adoption of digital workflows across practices.

Why Join Us?

This is more than a standards-management role—it is a strategic leadership opportunity to shape the future of how Dillon delivers value to its clients. You will have the platform and support to influence how a national firm delivers value in an increasingly digital world. At Dillon, your work will be central to our ability to scale, innovate, and provide a premium experience to our clients coast-to-coast.

1. Enterprise Leadership & Alignment

• Establish and maintain a robust, firm-wide digital modeling framework, including CADD, BIM, and Data Standards, designed to move beyond basic output toward a data-driven delivery model. 
• Ensuring that our digital workflows and deliverables are aligned with client needs and standards across a diverse range of Practices. 
• Develop a comprehensive framework that promotes the adoption of enterprise templates and workflows to reduce regional silos and manual rework.
• Navigate organizational transitions by building consensus among technical leaders and demonstrating the value of standardized practices.
• Provide the oversight necessary to ensure that enterprise standards are integrated into project delivery and QA/QC processes nationwide.
• Establish mechanisms to drive adoption and ensure adherence to enterprise standards, including integration with project start-up and QA/QC processes.

2. Practice & Resource Integration

• Partner with practice leadership to identify and work through a network of practice, discipline, and team-based leaders and subject matter experts to ensure a clear path for standards adoption and technical feedback.  
• Provide clear direction on roles and responsibilities within this network to support effective rollout, adoption, and ongoing support of digital standards.
• Work across the firm's organizational structure to ensure digital standards are effectively integrated into the day-to-day work of our design teams.
• Provide strategic oversight of the digital design resource pool, including the evaluation and management of external delivery partners to ensure flexible capacity.
• Oversee training and onboarding initiatives to ensure our technical staff are equipped to excel within our evolving digital ecosystem.
• Assess and determine when to leverage external delivery partners to support capacity needs or specialized capabilities, ensuring alignment with quality, efficiency, and business objectives.

3. Industry & Vendor Connectivity

• Serve as the primary lead for design software vendors and industry partners, working in coordination with IT on licensing, infrastructure, and system alignment.  
• Stay actively connected to AEC industry trends to ensure Dillon’s delivery models remain competitive and future-ready.
• Evaluate and recommend new tools and plugins based on their ability to drive productivity and enterprise-wide value.

4. Operational Excellence

• Coordinate with IT and Practice Leadership to manage software upgrades and testing to ensure a seamless experience for project teams.
• Analyze design-to-delivery processes to identify opportunities for automation and efficiency.
• Develop and execute a 12–24 month Digital Delivery Roadmap that supports the firm's long-term business plan and innovation goals. This roadmap will serve as the essential foundation for scaling design automation, generative design, and Digital Twin integration.

What You Bring to the Team

Skills & Competencies

• Demonstrated ability to lead change and drive adoption of new processes, tools, and ways of working across diverse teams.
• Exceptional stakeholder engagement skills and the ability to articulate a vision and build "buy-in" across all levels of the firm.
• A sharp eye for identifying inefficiencies and a passion for creating scalable, repeatable solutions.
• A strong working knowledge of the CADD/BIM landscape (e.g., Revit, Civil 3D, GIS) sufficient to provide high-level direction and oversight.

• 10+ years of professional experience in technical design, engineering, or planning, with a deep understanding of the project delivery lifecycle.
• 5+ years of experience in a leadership role focused on digital delivery, standards governance, or technical practice operations.
• Experience working within a multi-discipline consulting firm, with an understanding of the challenges of standardizing practices across diverse teams.
• Experience balancing internal operational efficiencies with the delivery requirements and expectations of a diverse client base.
• Proven ability to lead large-scale initiatives and influence teams to adopt new ways of working in a complex, multidisciplinary environment.
• Experience managing relationships with major software vendors and/or external delivery partners.

Compensation

$95,000 - $145,000

Dillon is including the salary range that we in good faith believe may offer for this position. It will be dependent on the successful applicant’s education, experience, and skills, in addition to internal equity and geographic region. Dillon reserves the right to pay outside of the posted range, contingent on factors unrelated to an applicant’s gender or other status protected by provincial and/or federal law.

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation and are empowered to continually grow and develop. 

We live our core values:

• Achievement: do the work to hit the target;
• Continuous Development: always learning; always adapting; always growing;
• Creativity: discover new possibilities;
• Courage: do the things that matter, especially when it’s hard;
• Inclusiveness: enabling belonging to draw strength from our differences;
• Reliability: words result in actions that build trust.

In addition, we offer:

• Employee share purchase plan
  • Dillon is 100% employee owned and share ownership is open to all employees.
• A competitive compensation package
  • Comprehensive health benefits
  • Generous retirement savings plan
  • Student loan repayment assistance with matching employer contributions
• Flexible work hours and hybrid working options
  • Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs.  We are taking a trust-based approach to o?er a variety of ?exible and hybrid work options to help balance the competing demands of work and personal life. 
• Learning and Development opportunities
  • As a knowledge-based business, we use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities.
• Focus on Innovation
  • The ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunities.
• Employee and Family Assistance program
  • A variety of EFAP tools and online resources to support well-being are available to all employees.
• Goodlife Fitness Corporate Membership
  • Our employees can take advantage of reduced annual membership fees.
• Wellness Subsidy
  • Our employees can take advantage of a wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classes and dance classes.

About Dillon

Dillon is a proudly Canadian, employee-owned, professional consulting firm specializing in planning, engineering, environmental science, and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With over 25 offices and more than 1100 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

Now operating for over 75 years, we continue to strive for excellence in everything we do. Dillon has been listed as one of Canada’s Best Managed Companies for 19 years in a row and has the distinction of being a Platinum Club member in this program.

Health & Safety at Dillon

Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety. This includes active, ongoing engagement with our Health & Safety processes and platform, and the active, ongoing identification and reporting of health and safety hazards.

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to employment equity and an inclusive, diverse workplace where opportunities are based on skills and abilities. If you require accommodation during the interview process, please let us know. We look forward to hearing from you.

Technology enablement and the use of AI at Dillon

We invest in modern technologies to enable continuous improvement across the organization. Please be advised that Dillon Consulting utilizes artificial intelligence (AI) assisted tools to support parts of our recruitment process to increase efficiency and fairness. While AI supports this process, all hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.

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