Senior Learning Innovation Program Manager

Shape Twilio’s global learning innovation through instructional design and AI expertise in a remote position based in Western Canada.This Senior Program Manager, Talent Development role leads high-impact learning experiences that strengthen skills and professional excellence. You will architect scalable programming, evaluate modern tools, and act as a strategic thought partner for development initiatives. The position requires deep involvement in instructional design, facilitation, learning analytics, and continuous program optimization.Key Responsibilities:
Architect scalable development experiences for global employeesLead instructional design and global facilitationMeasure impact and continuously iterate programmingChampion organization-wide learning strategyIncrease engagement through communications and recognitionRequirements:
Four or more years in instructional designAt least seven years in digital learning innovationExperience applying AI in learning and developmentStrong learning analytics, dashboards, and KPI experienceAbility to facilitate inclusive global training sessionsUse learning science, AI-driven tools, and analytics to create engaging development programs for Twilions worldwide at Twilio.
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