Ambulance Dispatcher Emergency Communications Specialist

IMPORTANT: after you apply please check your email. We send you a link to complete your application it is not considered until that last step is done. If you do not see it check your spam folder.

This is a fully remote position open to candidates based in Canada.

Pay: $30$55/hr

Role Title: Ambulance Dispatcher - Emergency Communications Specialist

Role Type: Contractor

Location: Remote

the company is selecting Ambulance Dispatcher - Emergency Communications Specialists to contribute expertise to a customers project focused on emergency response this role youll apply your expertise to help train next-generation AI systems. Your work will shape how models learn reason and perform through high-quality real-world input. No prior experience in AI is required your domain knowledge is what matters. As a dispatcher/coordinator you will utilize protocol-driven decision making to receive assess and route emergency requests in real-time ensuring effective and timely resource allocation. This opportunity values clear and empathetic communicationboth written and verbalas you engage across diverse channels (radio phone chat) and handle urgent situations under pressure.

Scope of Work

1. Receive and triage emergency requests via radio phone and chat applying standardized protocols and checklists for accuracy and efficiency.
2. Prioritize concurrent requests determining the urgency and nature of each situation to allocate resources appropriately in real time.
3. Document all inbound communications and dispatch decisions with clarity ensuring thorough and accurate records.
4. Route information and dispatch instructions to relevant responders consistently following established operational procedures.
5. Engage in multi-channel communication managing multiple inbound and outbound streams simultaneously without compromising attention to detail.
6. Contribute domain expertise to help define data quality standards and protocol effectiveness for AI training purposes.
7. Participate in knowledge-sharing sessions to further enhance the realism and accuracy of AI communications simulations.

Preferred Qualifications

1. Expertise in ambulance or emergency dispatch operations including familiarity with incident triage and prioritization.
2. Demonstrated ability to multitask effectively and remain composed in high-pressure time-sensitive scenarios.
3. Exceptional written and verbal communication skills with a strong emphasis on clarity and professionalism.
4. Experience handling multiple communication channels (radio phone chat) simultaneously.
5. Proficiency in applying standardized decision-making protocols and checklists.
6. Strong attention to detail and commitment to accurate documentation of all interactions.
7. Experience as a dispatcher/coordinator is highly valued; formal certification is not required for this engagement.

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.