Branch Assistant - Bilingual - English/French

Section: Libraries and Heritage Resources

Division: Greater Sudbury Public Library

Department: Chief Administrative Office

Initial Reporting Location: New Sudbury Library

Job Status: Regular Part-Time Position

Number of Vacancies: 1

Union Affiliation: CUPE 4705 Inside Unit

Hours of Work: Up to 48 hours bi-weekly

Shift Work Required: Yes - some evenings and weekends

Range of Pay: Group 7 $28.88 to $33.80 per hour

The start date will follow the selection process.

Main Function: Circulate library materials maintaining all necessary records; provide reader service; respond to customer service inquiries regarding library services, programs and hours of operation; receive payments and balance revenue receipts; perform data entry, in support of quality customer service.

Characteristic Duties: Under the general supervision of the Manager of Libraries and Heritage Resources or the Manager of Citizen Service Centres and the day to day direction of the Community Librarian or a Citizen Service Centre Lead.

• Provide library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, sorting and shelving materials and reading and dressing shelves.
• Provide reader service.
• Receive and process registrations, fees and library facility bookings.
• Receive revenue and issue receipts as required (e.g. library program fees, transit passes, dog tags).
• Balance revenue received with payment stubs, receipts and cash register totals daily; prepare daily bank deposit.
• Ensure security of revenue in cash register and safe at all times by closing each and testing same.
• Reconcile bus pass and ticket revenues and report same to Transit on a monthly basis.
• Resolve minor complaints from the general public within pre-set parameters.
• Record customer service requests/complaints in accordance with established protocols.
• Ensure security of premises.
• Enter monthly statistics as required.
• Perform typing, filing and miscellaneous clerical duties.
• Repair damaged books.
• Shelve library materials and read and dress shelves. May shift books (e.g. major move or reorganization).
• Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Qualifications

Education and Training

• Successful completion of Secondary School (Grade XII) Education plus completion of some additional training or post-secondary education in a related discipline (e.g. arts, science, computers).

Experience

• Over six (6) up to and including twelve (12) months of library experience.

Other Requirements

• Knowledge of library services and operations.
• Knowledge of various computer applications including Windows based systems, library automated systems, word processing, spreadsheet and complaint handling software.
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Ability to demonstrate organizational skills and attention to detailed work.
• Ability to demonstrate accurate keyboarding skills at a moderate rate of speed.
• Excellent use of English; verbally and in writing.
• Excellent French verbal skills and a working knowledge of written French is required.
• Satisfactory health, attendance and employment history.

Competencies: (click to view)

Competency Library - Level 1 Proficiency

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $28.02 to $32.94 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit to apply online.

We must receive your resume before 11:59 p.m. on Friday, September 4, 2026 . For those providing a French language resume, please also include an English version.

• Click on the Apply for Job button.
• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Once completed, review your application and click on the Submit button.
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

For technical difficulties, issues, questions or accommodations with an application made online email View email address on ca.workus.org