Acumatica Technical Support Manager

Acumatica, Inc.

Shape Acumatica’s technical support performance through coaching, cross-functional collaboration, and advanced customer issue resolution.The Manager, Application Support develops Support Engineers and strengthens operational excellence across the Application Support organization. Approximately 30% of the position provides advanced technical assistance to customers and partners. Success requires communication, mentoring, analytical troubleshooting, and collaboration across departments. Experience with Acumatica ERP is preferred.Key Responsibilities:
Foster a collaborative, customer-focused support cultureInterview, hire, onboard, and retain support professionalsEnsure cases meet service-level and satisfaction objectivesMonitor performance metrics and implement improvementsMaintain expertise in Acumatica products and technologiesRequirements:
Bachelor's degree in information technology or related disciplineFive-plus years with ERP or enterprise business softwareThree-plus years leading technical support or customer teamsStrong leadership, coaching, and mentoring capabilitiesAbility to work independently and across departmentsLead Acumatica support professionals with technical depth, coaching strength, and commitment to effective customer issue resolution.
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