Principal Technical Support Engineer

Lead complex technical support for AVEVA customers using industrial software expertise, with hybrid work based in Lake Forest, San Leandro, or Calgary.As a Principal Technical Support Engineer, you will support Premium and Elite subscribers using AVEVA Software and former Wonderware products. Apply Windows, SQL Server, Python or C#, industrial automation, and Manufacturing Execution Systems knowledge. The work centers on resolving issues throughout installation, commissioning, operation, maintenance, and product application.Key Responsibilities:
Cover phone support from 8:00 AM to 5:00 PM PacificReproduce customer issues and document resolutions in CRM systemsResolve complex technical issues escalated by support teamsLead less-experienced Technical Support staffWrite technical notes and deliver web meeting sessionsRequirements:
Degree in computer science, computer engineering, or electrical engineeringEight or more years of experience in similar rolesMicrosoft Windows and Microsoft SQL Server experienceVisual Studio and Python or C# experienceIndustrial automation hardware, protocols, and MES knowledgeUse industrial software, database, programming, and automation expertise to lead AVEVA technical support for complex customer issues.
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