Health Services Reception

Job Responsibility:

PROGRAM AREA: Primary Health - the Hive

EMPLOYMENT STATUS: Regular, Ongoing

HOURS/WEEK: 35 hours per week

Our Vision

A community without barriers to health and wellbeing.

Our Mission

We reduce health inequities by providing inter-professional primary health services and community programs, focused on our priority populations, in collaboration with community partners.

Our Values

Innovation, Accountability, Person-Centred, Health Promotion, Excellence, Sustainability, Accessibility

This position will be working at Guelph CHC's Hive Health Services which specializes in providing care for those living with or affected by HIV, as well as supporting Gender Affirming Care. We strongly encourage those with lived experience related to these groups to consider this position. We value the integration of staff experience in the services we provide.

Position Overview:

The Health Services Receptionist will provide clinical administrative support primarily at Hive Health Services but also across multiple Guelph CHC locations and partner clinics, including being a point of contact for clients, booking appointments and managing referrals. The Health Services Reception will work closely to support the interdisciplinary teams working together to provide clinical health services for clients. The Health Service Receptionist will provide administrative support for a team of compassionate and experienced staff that provide high quality health and allied health care services. This team will work in close partnership with local AIDS Service Organizations to support integrated, wrap-around, team-based care support for clients.

Key Responsibilities

• Schedule client appointments including arranging interpretation services as required.

• Receive/greet visitors and clients, responding to their needs and directing them accordingly.

• Answer incoming calls, direct clients, and process messages.

• Make outgoing calls to arrange follow-up appointments; notify clients of upcoming appointments, contact specialists, provide instructions for tests when required; reschedule appointments; obtain records/reports, etc.

• Complete referrals and send relevant information to specialists for diagnostic tests; receive incoming information regarding appointments with specialists via fax/phone and notify clients.

• Maintain the electronic medical records; scanning all documents to go in client charts including documentation of noted appointments and other pertinent information. Forward all documents to the appropriate health team provider for signing off.

• Open and close the clinic and ensure the clinic is well maintained in an orderly fashion and all pertinent client information is securely locked up at the end of the workday.

• Assist with other clerical duties as necessary.

Qualifications:

• Grade 12 diploma, minimum. College diploma or certificate in office, medical or business administration.

• 2-5 years experience working in customer service.

• High proficiency with Microsoft Office software; outlook, word, excel.

• Experience working with individuals living with HIV and those identifying as part of the queer community.

• Experience managing a fast-paced office environment preferably in a health care setting.

• Experience with Electronic Health Records is an asset.

• Ability to set goals and get results within a set timeline.

• Ability to multitask and work independently.

• Effective written and oral communication skills

• Effective time management, decision making and organizational skills.

• A good team member and supportive of interdisciplinary practice.

• High level of confidentiality

• Work with other staff to implement improvements and efficiencies.

If you are interested in this position, please submit a resume and cover letter, outlining how your skills, qualifications and experience meet the position requirements by Friday August 9, 2024.

Please visit our website at and apply using the online application tool.

We are an equal opportunity employer and welcome applicants from equity deserving groups. We thank, in advance, those who apply, but will contact only those who qualify for interviews.

If at any stage in the selection process you require special accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and/or Vulnerable Sector Screen through their local Police Services Branch prior to start date.