Canada Solutions Engineer

Job Summary

The Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces.

Responsibilities

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, staying updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Design and deliver engaging presentations, adapting the content and style to suit the audience and medium.
• Negotiation: Proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Effectively communicate complex ideas and information to diverse audiences and facilitate communication between others.
• Detail-Oriented: Manage complex tasks or projects, identify errors or inconsistencies, and ensure quality is maintained.
• Organization: Coordinate multiple projects and delegate tasks while using advanced organizational tools and methods.
• Follow-Up: Identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
• Problem‑Solving: Identify potential problems, initiate preventive measures, and propose innovative solutions.
• Relationship Building: Seek opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Develop comprehensive documentation standards and implement best practices to support operational efficiency.
• Results Orientation: Set challenging goals for the team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements & Qualifications

• 3–5 years of experience in a similar role, working in complex Data Center sales opportunities.
• Intermediate ability to design data center infrastructures that include hybrid cloud, hyper-converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms.
• Strong knowledge of virtualization technologies, hypervisors, server virtualization, software‑defined data center, containerization, and automation.
• Intermediate ability to effectively communicate and sell complex technical products or services by understanding customer needs and articulating the value proposition.
• Technical expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix.
• Experience with Disaster Recovery, Business Continuity, and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering).
• Completed Bachelor’s Degree or relevant work experience required.
• Ability to travel to SHI, Partner, and Customer events.
• Advanced certification in one or more of the following mainstream technologies is preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix.

Salary & Benefits

The estimated annual pay range for this position is $175,000–$225,000, including base salary and bonus. Compensation is dependent on job‑related knowledge, skills, experience, and market location and therefore will vary. Benefits may include medical, vision, dental, 401(k), and flexible spending accounts.

Equal Employment Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status