Service Desk
Full-time
Usn Solutions
Job Description
Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.
Duties
- L2 troubleshooting over phone and remote connectivity
- diagnose and solve technical hardware and software issues
- Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- Log all interactions,
- Redirect problems to correct resource
- Excellent knowledge of Windows, Mac and portable systems
- ITIL working and functional knowledge
- Identify and escalate urgent issues.
Additional Information
Vacancy posted 9 hours ago
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