Client Success Manager, Travel

Lead Client Success Management As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue. Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts. Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies. Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth. Bachelor’s degree in Business, or a related field, or equivalent practical experience. ~10+ years of experience in account management, client success, or sales within a global or regulated industry.

~ MBA, PMP).

Experience in capital markets, fintech, or regulated industries. This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short‑term incentive), and equity (long‑term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job‑related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands. At Nasdaq, we’re proud to be the engine behind the world’s capital markets. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well‑being and family care. #