Full Time

• Pays Canada
• Code postal QC G1P 2J9

Senior Business Analyst – ERP & Zoho Implementation

About BSP

BSP is a Zoho Premium Partner recognized among the best in the world. We are proud recipients of the Global Partner of the Year 2024 – Zoho Creator award, as well as the North American Champion in Finance and Integration distinction.

With offices in Canada, the United States, Morocco, and India, we deliver large-scale national and international projects across the Zoho ecosystem. Joining BSP means becoming part of a high-performing team of experts operating at the highest level of Zoho implementation and business transformation.

Position Overview

We are looking for a Senior Business Analyst with extensive experience in ERP, CRM, and Zoho implementations who is ready to take ownership of complex projects from strategy to deployment.

The ideal candidate is highly autonomous, client-focused, and capable of managing multiple large-scale mandates while collaborating with cross-functional teams and leadership.

Key Responsibilities

• Business needs analysis
  
• Solution architecture and design
  
• Post-deployment support and optimization
  
• Manage multiple complex projects simultaneously with strong organizational and leadership skills
  
• Supervise and coordinate analysts, developers, and integrators across:
  • CRM & Marketing
    
  • Finance & Operations
    
  • ERP / MRP
    
  • BI & KPI
    
  • AI Integrations
    
• Build and maintain strong client relationships while proactively resolving issues
  
• Manage project timelines, budgets, and financial accountability
  
• Collaborate with leadership and technical teams on architecture and strategic decisions
  
• Support business development initiatives by participating in:
  • Client demos
    
  • Discovery sessions
    
  • Proposal preparation
    
• Document processes, workflows, and implementation standards
  
• Ensure effective knowledge transfer and client training
  

Required Qualifications

• 10+ years of experience implementing ERP, CRM, or business management solutions such as:
  • Zoho
    
  • Sage
    
  • SAP
    
  • Or equivalent platforms
    
• Proven track record managing complex projects with full ownership of:
  • Budget
    
  • Delivery
    
  • Client success
    
• Strong expertise with project management methodologies and tools
  
• Excellent communication, analytical, and decision-making skills
  
• Experience working directly with executive stakeholders and clients
  
• Professional fluency in both French and English (written and spoken)
  

Preferred Qualifications

• Strong knowledge of the Zoho ecosystem:
  • Zoho CRM
    
  • Zoho Creator
    
  • Zoho Books
    
  • Zoho Analytics
    
  • Zoho Desk
    
  • And related applications
    
• Understanding of accounting, finance, and operational business processes
  
• Experience with AI integrations and business automation
  

Take charge of mandates from A to Z: needs analysis, solutiondesign, delivery and post-deployment follow-up

Manage multiple complex projects simultaneously with rigor andautonomy

Supervise our analysts, developers and integrators across:

CRM and Marketing/ Finance and Operations/ ERP / MRP/ BI and KPI & AI Integration

Proactively manage client relationships and resolve issues

Manage time and financial budgets

Collaborate with leadership and the technical team on architecturedecisions

Contribute to business development by participating in demos andclient proposals

Document processes and ensure knowledge transfer

• Competitive salary based on experience
  
• Group insurance (50% covered by BSP)
  
• Employer RRSP contribution
  
• Zoho training and certification opportunities
  
• AI training and certifications
  
• Exposure to large-scale international projects
  
• Strong opportunities for leadership and career growth