Switchboard Operator

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Job Description

• Answering internal and external phone calls on a multi-line phone within a switchboard for all three hospital sites
• Respond to inquiries through the physicians' answering service
• Maintain imminent changes on SPOK calendar for physicians and clinical staff
• Respond to all emergency codes and follow procedures
• Page/Text and or call physicians as required
• Transfer calls to appropriate departments / staff / patients
• Activate new pagers / swap existing pagers if damaged
• Documenting call transactions and codes
• Other related duties 

Qualifications

Halton Healthcare is seeking individuals who are competent in their chosen profession; are patient/customer focused; are team players; are effective communicators; are caring and respectful and are fiscally responsible.

• Grade 12 diploma required
• Minimum of 6 weeks training required.
• Switchboard is a 24/7, 365 day department. Must be reliable and available for shifts on short notice
• Minimum of 2 years of related experience working in a switchboard preferably in a hospital setting
• Must be able to type at least 30 wpm
• Experience with Outlook, Excel, Microsoft Teams & Meditech preferred
• Experience with SPOK Console an asset
• Excellent customer service skills
• Strong attention to detail
• Demonstrate strong interpersonal skills
• Excellent problem-solving ability
• Experience using a computer
• Demonstrated ability to work independently in a fast paced, stressful environment
• Must have strong verbal and written communication skills
• Able to diplomatically respond to inquiries from physicians, staff, volunteers, patients, family members and members of the general public
• Must be able to meet the physical requirements of the job which requires prolonged periods of sitting
• Satisfactory employment and attendance record required

Additional Information

Hours: Monday to Sunday - All Shifts, weekends and holidays (Hours are subject to change based on operational requirements)

Salary:  $23.072 to $28.84 per hour 

Date posted:  June 16, 2026

Internal applications due by:  June 23, 2026

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.