Associate Director, Operational Risk & Resilience

Company Description

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.

Job Description

The Associate Director, Operational Risk & Resilience works closely with all parts of the organization and supports the wider senior management team in promoting and supporting the risk culture by ensuring stakeholders understand accountabilities for operational risk, service continuity and resiliency. This role will ensure that operational risk practices and resilience standards are embedded effectively across our operations. The programme integrates business continuity, resilience planning, and core operational risk processes such as incident management, risk assessments, and control monitoring.

Operational Risk (ORM) Programme

• Lead risk and control self-assessments (RCSAs) aligned to service taxonomy and related business units and support the validation of control environment effectiveness, support the coordination tracking/peer review where required of risk incidents, including classification, ensuring effective transition/escalation aligned to service area, severity and follow‑up on action plans and reporting protocols to internal and external stakeholders.
• Review and challenge related Key Risk Indicators (KRIs) and associated risk management artefacts and metrics against defined thresholds.
• Perform/peer review where required thematic reviews of process and control documentation aligned to related service taxonomy for completeness and accuracy.

Business Continuity (BCM) Programme

• Assist and lead with ongoing development, maintenance and testing of business impact analyses (BIAs) and recovery plans including criticality assessments across the service taxonomy ensuring consistency is applied across business units and service taxonomy to support maintenance of a centralized BIA data repository.
• Manage end-to-end testing cycles, ensuring lessons learned are captured, tracked and consumed into ongoing development of the scenario library to support co‑ordinated BCP and resiliency testing and documentation updates.
• Where relevant, act as the point person for Operational Risk and Resilience for regional teams across our global operating model ensuring location specific plans and manuals are maintained and updated as required by jurisdictional emergency management teams.

Integrated ORR Programme Implementation & Monitoring

• Assist and lead on maintaining and deploying the integrated and aligned risk and resilience policy and procedure framework for the organization as directed in line with regulatory and internal standards.
• Support integration of BCM and ORM policy frameworks, ensuring common risk taxonomy and data alignment.
• Monitor dashboards and trackers for integrated operational risk and resilience metrics to insure insights gathered through the aligned programme of work inform resilience planning, testing and recovery efforts and ongoing maintenance and development of the control environment.
• Establish and lead on oversight programme related to specific risk domains within the operational risk and resilience programme scope as directed.

Governance, Reporting and Oversight

• Draft and peer review committee papers and support where required the delivery of periodic reporting to management and governance forums.
• Maintain oversight logs of control testing, incidents, and plan testing outcomes and support integration into related parallel control function reporting.

Stakeholder Engagement & Collaboration

• Liaise with first line operations and control functions to gather, collate and co‑ordinate relevant risk information and incident updates.
• Oversee Due Diligence and RFP request process for external and internal stakeholders ensuring data sources are kept current and reflect accurate information.
• Establish, develop and maintain integration efforts (including cross training) to support continuous improvement of the team to ensure insights gleaned from relevant parallel programmes are considered during exercises or reviews ensuring relevant risk domain reporting as required represents the principles of risk and resilience standards.
• Co‑ordinate with compliance, internal audit and external partners on related initiatives.
• Support the ongoing development of the technology and tooling stack utilised by the Risk department.

Training and Risk Culture

• Deliver operational risk and resilience awareness sessions to business units.
• Review, develop and maintain relevant material to ensure training on operational risk and resilience matters for the 1st line remain current.
• Encourage proactive risk identification through day‑to‑day interactions.

Qualifications

Educational Requirements

• Post‑secondary degree in accounting, finance, law, economics, business or a related discipline.
• Professional qualification in risk or a related discipline would be preferred but not essential.

Work Experience

• 7+ years’ experience in operational risk and/or business continuity/resilience management in a financial institution or compatible experience.
• Demonstrated leadership skills.
• Experience with risk assessment practices across related disciplines (business continuity, resilience planning, operational risk).
• Solid understanding of broader risk frameworks.
• Experience in roles requiring product and process management & implementation.

Functional/Technical Skills and Knowledge Requirement

Essential

• Advanced ability with the Microsoft Office suite of applications.
• Advanced proficiency in Microsoft Excel and experience of onboarding new systems / technology are preferred.
• Strong IT skills with strengths in Microsoft Office products.
• Knowledge of financial services practices, plans and trends on risk and controls.
• Ability to plan, organize workload and problem solve effectively.
• Ability to see the bigger picture, think creatively to provide alternative solutions and meet deadlines.
• Ability to resolve conflicts and manage stakeholder sensitivities.
• Knowledge and understanding of regulatory requirements for risk management, as well as risk requirements and guidelines.

Preferred

• Working knowledge of Fund administration business.
• Proficiency in Power BI, Tableau, and Power Apps for data visualisation and dashboard creation.
• Experience with Excel, SharePoint, and Microsoft 365 tools for workflow automation.