General Manager | El Catrin Destileria

We’re looking for our next General Manager  at El Catrin .
The Distillery Restaurant Corp. is seeking experienced applicants with demonstrated success inspiring a team to reach new sales and service heights with a sense of fun, solid business acumen, and a passion for delivering impactful, genuine experiences. The ideal candidate not only understands that exceptional guest service is at the heart of hospitality, but they are also attuned to the pulse of Toronto's unique food and beverage culture. 
What's El Catrin all about? We serve the best authentic, traditional and modern Mexican cuisine in Toronto. And we've got the largest tequila and mezcal collection in the country. Our year-round patio is the number one in the city. Our ambiance is unparalleled, our service goes above and beyond; El Catrin is an experience, not just a meal out.

Vacancy Status: This position is for an existing, open vacancy, and we won’t be using AI to choose our candidates.

NOTE: You must already have legal permission to work in Canada in order to be considered for this role.

What The DRC offers:

• $90,000, plus group benefits
• In-house dining perks
• $100 monthly cellphone allowance
• A dynamic culture that encourages and rewards the entrepreneurial spirit
• The chance to work alongside the best team in the city

What you’ll be doing:

• Lead by example and reinforce the DRC’s core values and policies on a daily basis — it starts with you.
• Develop comprehensive business strategies for the restaurant by assessing market demand, engaging with community members, analyzing competitor offerings, and creating detailed financial, marketing, and sales forecasts.
• Guarantee that projected sales and labor budgets are achieved by closely monitoring performance metrics and participating in weekly meetings with senior management to discuss progress and strategies.
• Manage a large-scale operation by instituting effective policies and standard operating procedures, while also establishing benchmark standards for production efficiency, quality assurance, and customer service excellence.
• Ensure a high customer satisfaction rating by continuously monitoring, assessing, and auditing food, beverage, and service quality, while also initiating enhancements and nurturing relationships with loyal customers.
• Responsible for achieving corporate objectives within the restaurant by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and managing the performance of the management team.
• Communicate job expectations effectively, while also planning, monitoring, appraising, and reviewing employee contributions, as well as overseeing compensation decisions and enforcing company policies.
• Maintain a safe, secure, and healthy environment within the facility by establishing, adhering to, and enforcing sanitation and health & safety standards and procedures, ensuring compliance with health regulations, WHMIS and managing security systems.
• Continuously evaluate operational processes to identify areas for improvement, ensuring that the restaurant not only meets but exceeds industry standards and customer expectations.
• Liaise with Culinary, Customer Service, Marketing, Talent & Culture, Payroll, and Executive Leadership.

What you’ll bring to the restaurant:

• EXPERIENCE. We're looking for candidates with at least five (5) years of leadership experience (3 years as a GM or AGM) within the hospitality industry, preferably in fast-paced, high-volume, upscale dining restaurant environments.
• INDUSTRY-FOCUS. A business, hospitality or food and beverage management degree/diploma, or the equivalent in education and experience, is considered an asset.  Membership in associations that support the F&B Industry is also an asset.
• CERTIFICATIONS. While you're required to be Smart Serve certified, Mixology, Prud’homme Beer, and Sommelier certifications are highly valued.
• NUMERICAL COMPETENCE. Experience in managing a P&L statement to success, understanding food and beverage cost averages and labour controls.
• GENUINE CARE. Someone who naturally possesses an affinity for superior guest service and takes the initiative to go above and beyond expectations.
• PASSION. A true leader who aims to drive their team toward new heights and greater successes.
• DRIVE. Has the ability to manage their team and their restaurant independently through a solution-oriented lens.

The Distillery Restaurants Corporation (DRC) is committed to providing an inclusive, barrier-free recruitment and selection process. We encourage and welcome candidates with disabilities to apply for job opportunities with us. Please note that accommodations throughout each stage of the DRC’s recruitment process are available upon request.

 

The Distillery Restaurants Corporation (DRC) is committed to providing an inclusive, barrier-free recruitment and selection process where candidates are respected, supported and valued. The DRC welcomes and encourages applications from people with disabilities. Please note that accommodations during every part of the recruitment and selection process are available upon request.