Senior Quality Assurance Specialist

Job Responsibility:

What it's like to be a Northbridge Senior Claims Quality Assurance Specialist

As a Senior Claims Quality Assurance Specialist, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Senior Claims Quality Assurance Specialist play a key role in identifying and making recommendations to improve our overall Claims Customer Experience. With in-depth knowledge of multi-line claims, they conduct detailed file reviews and contribute to the compilation of quarterly Claims Quality Audits providing Regional Claims Operational Leaders with actionable and targeted recommendations for improvement.

Using multiple Training Needs Analysis inputs and in consultation with the Director of Quality Assurance and Claims Excellence, they identify areas requiring educational solutions and contribute to the design, development, and delivery of educational materials in virtual and traditional classroom environments.

As required, they also participate in and contribute to Ad Hoc Audit requests, special projects, and vendor management.

We want your talent

If you are great at:

• Thinking strategically, evaluating problems, and developing solutions

• Creating focused technical and soft skill Claim educational solutions

• Presenting in a corporate environment with large, diverse audiences

• Managing projects to completion under tight timelines

• MS Office Tools, Excel, PowerPoint, and system-based audit tools

• Working with minimal supervision, with the ability to accept direction

• Being flexible and willing to travel if required

You have:

• Post-Secondary Education in an Insurance focused program or related program

• Completed or working towards the CIP designation

• Bilingualism in English and French is required

• Minimum 10 years of multi-line claims and/or claims auditing experience with a specialization in Accident Benefits

• Prior Adult Learning experience, including all phases of the Learning Cycle

• Prior Claims Management experience is an asset

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-PS1 #LI-Hybrid #INDNB

Who we are:

We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.