Fulltime Security Operations Centre - TD Centre

Overview

Job Skills / Requirements

Posting Date : August 11, 2026

Internal Closing Date: August 11, 2026 

External Closing Date:   August 17, 2026

Job Overview: 

The TD Centre is one of Toronto’s premier commercial properties located in the heart of the financial district, supporting a large population of tenants, employees, and visitors each day. 

As a  Security Dispatcher/Security Operations Centre , you will be at the center of daily operations, coordinating communication between security teams and ensuring timely response to incidents across the property. This role requires strong situational awareness, clear communication, and the ability to manage multiple priorities at once while supporting safe and efficient operations throughout the site.

Key Responsibilities: 

• Monitor radio channels, phones, and security systems to receive and respond to incidents in real time 
• Dispatch security personnel to alarms, service requests, and incidents across the property 
• Maintain ongoing communication with guards, supervisors, and leadership teams 
• Receive, assess, and prioritize incoming calls to ensure timely and appropriate response 
• Track active incidents from start to resolution, providing updates as required 
• Maintain accurate logs, incident reports, and daily activity records 
• Escalate incidents to supervisors, emergency services, or management when necessary 
• Support coordination during emergencies including medical incidents, thefts, disturbances, and evacuations 
• Assist with monitoring CCTV and other systems to support response efforts 
• Ensure all communication is clear, professional, and in line with site procedures 
• Work closely with the team to maintain smooth daily operations in a high-volume environment

Prerequisites:

• Ability to obtain a Security License in the province of Ontario. 
• Valid First Aid & CPR Level C from a WSIB approved provider. 
• Emergency Management Certification. 
• Crisis Intervention Training. 
• Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment. 
• Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Key watcher key management systems, and Avigilon Control Center (ACC) surveillance software. 
• Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment. 
• Ability to remain calm and effectively manage complex incidents under pressure. 
• Strong report writing, documentation, and operational oversight skills. 
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position    
• Legally authorized to work in Canada 

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability    

Why choose Paladin?  

• Opportunities for training and professional development  
• Competitive salary and benefits package.  
• Free Uniforms   
• Security license reimbursement   
• Dry cleaning & hemming/tailoring allowance   
• Additional perks  
• Work today, get paid today!

Education Requirements (All)

College/University Education

Certification Requirements (All)

Valid G Licence
Valid Ontario Security License

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays