Manager, Advice Center Performance Strategy

Work Location: Toronto, Ontario, Canada Hours: 35 Line of Business: Business Management, Strategy & Support Pay Details: $94,000 - $132,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description: KEY ACCOUNTABILITIESCUSTOMER
Contribute to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategyPlan, lead / manage and/or oversee a diverse set of work activities requiring alignment across multiple areasLead / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areasProvide direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementationFacilitate key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)Lead partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness;
recognizing and anticipating emerging trends and;
identifying issues and opportunities and recommending action to senior managementWork effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as neededSHAREHOLDER
Adhere to enterprise frameworks and methodologies that relate to business management activities for own areaActively manage relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirementsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the BankAssess / identify key issues and escape to appropriate levels and relevant stakeholders where requiredMaintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetiteEnsure business operations are in compliance with applicable internal and external requirements (e.G. financial controls, segregation of duties, transaction approvals, and physical control of assets).Participate in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situationsLead relevant governance meetings or committees and related deliverables / outcomesLead / facilitate and/or implement action/remediation plans to address performance/risk/governance issuesEMPLOYEE / TEAM
Provides thought leadership and/or industry knowledge for own area of expertiseSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiencyWork effectively as a team, supporting other members of the team in achieving business objectives and providing client servicesParticipate in knowledge transfer within the team and business unitsBREADTH & DEPTH
Work autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to othersProvide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team membersScope of role may have enterprise impactFocus on short to medium - term issues (e.G. 6-12 months)Undertake and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertiseOversee and/or independently perform tasks from end to endGenerally reports to a Senior Manager or executive roleWho We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!Language Requirement (Quebec only): Ce poste n’exige pas la maîtrise d’une langue autre que le français.
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Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
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