Guest Services And Accommodations Manager
CWSAA
Lead guest services and accommodations at Castle Mountain Resort in Southwestern Alberta, overseeing reservations, service delivery, and two closely linked teams on-site.This senior manager directs Accommodations and Guest Services, including their Supervisors. You will manage reservations performance, occupancy, service standards, staffing, and cross-departmental coordination. The role spans booking channels, guest communications, front-desk delivery, and operational reporting.Key Responsibilities:
Supervise Accommodations and Guest Services SupervisorsLead recruitment, onboarding, training, and seasonal staffing plansOversee reservations, occupancy, ADR, and booking paceCoordinate arrivals, departures, special requests, and service recoveryPrepare reporting on revenue, staffing, and guest satisfactionRequirements:
Five-plus years leading hospitality, resort, or reservations operationsExperience supervising supervisors or multiple teamsKnowledge of property management and booking systemsExperience managing rate strategy and reservations metricsLegal entitlement to work in CanadaBring hospitality leadership, reservations expertise, and guest-service judgment to Castle Mountain Resort’s remote mountain operation.
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Supervise Accommodations and Guest Services SupervisorsLead recruitment, onboarding, training, and seasonal staffing plansOversee reservations, occupancy, ADR, and booking paceCoordinate arrivals, departures, special requests, and service recoveryPrepare reporting on revenue, staffing, and guest satisfactionRequirements:
Five-plus years leading hospitality, resort, or reservations operationsExperience supervising supervisors or multiple teamsKnowledge of property management and booking systemsExperience managing rate strategy and reservations metricsLegal entitlement to work in CanadaBring hospitality leadership, reservations expertise, and guest-service judgment to Castle Mountain Resort’s remote mountain operation.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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