Senior Manager, Operational Resiliency Advisor

Work Location:

Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $115,600 - $163,200 CAD This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview: Resilience Management is an enterprise-level team within the Protect Platform, Global Technology and Solutions (GTS) pillar for the TD Bank Group, providing first line of defense and protection coverage for TD customers, shareholders, and employees. The Resilience Management team leads TD Disaster Recovery, Availability, Operational Resilience and Business Continuity first line of defense requirements, governance and oversight.

Job Details – What You’ll Do:

Reporting directly to the Vice President, Resilience Management within Protect Platform, the Operational Resilience Advisor will act as the key voice of the resilience program while providing value-added support to effectively and efficiently support, measure, manage, and report on the state of resilience health for an assigned portfolio. The ideal candidate will demonstrate an operational resilience depth of knowledge while being able to communicate quantitative/qualitative resilience information, program updates, and key insights in a clear and compelling way (verbal presentation, executive summaries, storyboarding with risk metrics) for diverse audiences from executive business leadership to governance and control teams.

The role collaborates with multiple stakeholders including aligned portfolio executives, partners, governance and control teams (1B) and enterprise risk and control functions (2LOD). As a valued member of our Resilience Management, you will: Interact on a weekly and monthly basis with your assigned portfolio, providing insights while providing quality, portfolio aligned assurance oversight and guidance to executive management, governance and control teams. This includes providing visibility into key and more granular performance metrics, program timelines, requirements, emerging trends within Business Continuity and Operational Resilience, and areas requiring management attention. Lead required operational resiliency activities required under the program for the assigned portfolio, from operational resiliency testing to facilitating observation management resulting from a test with the assigned portfolio.

Where You'll Work:

After completing requisite onboarding, training and cross-training sessions, our current business model policy is 'Office Focused', currently defined as 'Real estate not ready (2 days in office per week)'. Resilience Management currently has in-office real estate footprints in Toronto and Mount Laurel. Whether working in-office or remotely offsite (which will require a secure, private workspace with a stable internet connection), you will be expected to collaborate with team members and business partners or work independently to fulfill the job responsibilities as well as participate in team events and experiences. The hiring manager will provide more information about how this works for the team.

Job Requirements – What You Need to Succeed:

Required: University/College education, with focus on Business Management, Finance, Commerce, Business, Statistics and Mathematics (having already obtained or working towards a professional designation/certification). 10+ years of experience operating in one of the business portfolios (Canadian Personal Bank, Canadian Commercial Bank, US Banking, TDS, Wealth Management) or in a Governance/Control/1B function/2LOD supporting/operating in the business portfolio. Deep understanding of regulatory requirements related to resiliency (e.g., OSFI E-21), process and control methodologies, risk assessments and scenario testing. Strong working knowledge of Microsoft 365 (i.e., Excel, PowerPoint, Word, Teams, Co-Pilot). Results-focused individual with an ability to influence decisions using data, leveraging business interpretation and analysis skills. Strong analytically-anchored thinker – proven ability to understand and proactively identify key risks and issues, demonstrates strong critical reasoning, pro-actively recommends proposals and solutions, challenges whether status quo/calculated results are rational or require additional justification. Skilled oral and written communicator, comfortable presenting with demonstrated ability to digest complex information and summarize it in a clear, concise fashion (for executive-level consumption).

Preferred:

Prior experience working in or supporting Resilience Management functions (BCM, Operational Resiliency, Crisis, 1B, 2LOD). Energetic, enthusiastic, pro-active self-starter – willing to “roll up the sleeves” to deliver results in the short-term while building for the long-term; agile, adaptable, “can-do” attitude, high degree of responsiveness and initiative. Robust organizational skills with the ability to work in a challenging environment and manage multiple deadlines and priorities, with a proven record of executing with excellence and making an impact.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package:

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as;

• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs

Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or is looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

Sans Objet

Our Values:

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion:

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Td Ready Commitment:

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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