Administrative Assistant II, General

Union: Non-Union

Number of Roles; 1

New or Replacement: New

Site: Toronto Western Hospital

Department :Supportive Care - Palliative Care

Reports to :Business Operations Manager

Salary: $26.14- $32.67 per hour

Hours: 37.5 hours per week

Shifts: Days

Status: Permanent Full Time

Closing Date: November 6, 2026
Job Summary
The Administrative Assistant II will work closely within a multidisciplinary team to support patients requiring palliative care. This role will primarily support a team of physicians with their clinical scheduling needs as well as support administrative tasks such as faxing prescriptions, drafting letters, liaising with other team members in the Department of Supportive Care and across the University Health Network. The Administrative Assistant II will work within a team with other administrative assistants to work collaboratively to problems, provide coverage for each other and facilitate patient care.
The ADMINISTRATIVE ASSISTANT II exercises considerable judgment/independence and utilizes knowledge of medical terminology/moderately advanced functions to provide primary administrative support of psychosocial oncology staff, including:
Duties
acting in a moderately independent manner to maintain several electronic calendars including entering patient appointment information into multiple databases for tracking purposes;
utilizing considerable independence to coordinate and organize external community referrals ;
utilizing knowledge of medical terminology and moderately advanced functions to provide word processing services to facilitate the production of moderately complex documents;
organizing, modifying, and maintaining confidential electronic file retrieval methods, systems and/or formats;
arranging small to mid-size formal and informal meetings/events;
ensuring efficient operation of the office, within scope of authority; performing other related clerical support activities; performing cross-functional duties, as assigned or requested;
performing other duties consistent with the job classification, as required.

Completion of a medical terminology course
Completion of Grade XII or recognized equivalent
Completion of a recognized post-secondary medical office administration program at the diploma level or equivalent
Three (3) years related medical administrative support experience
Previous on-the-job word-processing, database and spreadsheet software experience; experience in a Microsoft Office environment
MS Teams experience an asset
Experience with electronic scheduling tools
Excellent organizational, time management, and prioritization skills
Excellent verbal and written communication skills
Excellent interpersonal and customer service
Excellent knowledge of health care, organizational/office practices, procedures and standards
Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients
Ability to maintain and protect patient confidentiality
Ability to produce high quality, reliable work in accordance with Hospital standards
Ability to work well under pressure
Ability to use good judgment in assessing difficult situations
Experience working in a health care environment an asset
Experience working in a teaching hospital environment an asset
Second language an asset

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.