Ai Solutions Manager At Gorgias

Transform ecommerce interactions as an AI Solutions Manager at Gorgias. Drive operational excellence and optimize AI-powered workflows for a portfolio of 65 ecommerce customers.
At Gorgias, you will be pivotal in revolutionizing customer success for leading brands. In this role, engage with clients to build long-lasting relationships while guiding them through product adoption and optimization. Your focus will be on leveraging AI to enhance support operations and ensure clients maximize platform value.
Key Responsibilities: - Manage ~65 ecommerce customer accounts effectively - Build key stakeholder relationships through regular QBRs - Drive adoption of Gorgias automation and AI features - Monitor account health and prevent churn effectively - Collaborate with cross-functional teams for better outcomes
Requirements: - 5+ years in Customer Success or Account Management - Experience in managing multiple SaaS customers - Strong communication skills for structured discussions - Familiarity with ecommerce support operations - Passion for AI, technology, and automation
Enhance customer relationships and improve workflows with Gorgias's leading AI solutions.#J-18808-Ljbffr