Automotive Service Advisor / Consultant

At OPENLANE we make wholesale easy so our customers can be more successful. Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match We are seeking a Mechanical Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative team responsible for coordinating workflow for our automotive technicians. You will be involved in sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for our 6 technicians. The ideal candidate will have 2-3 years of experience as a Service Advisor. You have a keen attention to detail and take pride in delivering quality work. Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions Promotion of OPENLANE's Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department 2-3 years’ experience as an Automotive Service Advisor Strong customer service and communication skills Previous experience or education as an Automotive Service Technician or Apprentice. Basic mechanical knowledge to effectively communicate with customers and technicians Hourly: $27.00 - $30.00 CAD (