Senior Manager, Program Management - Customer Perception (Scintilla)
Walmart Canada
Ce que vous ferez...
Product Expertise & Stakeholder Engagement
Serve as a product ambassador, showcasing deep knowledge of Walmart Data Ventures' products, competitive offerings, and market trends.
Identify and propose data-driven opportunities to internal stakeholders to support business growth and product adoption.
Develop and deliver educational materials and training sessions (webinars, courses, presentations) to enhance product understanding and usage.
Market Research Leadership
Design and execute full-cycle research projects from methodology and survey design to field management, analysis, and delivery.
Oversee the flawless execution of research initiatives from design through final reporting.
Develop and share best practices to improve efficiency, consistency, and quality of research output.
Customer Survey Strategy
Design and implement customer surveys to gather actionable feedback on products, services, and experiences.
Manage multichannel distribution strategies to ensure high engagement and participation.
Oversee reward and incentive programs to encourage participation while maintaining cost-effectiveness and operational integrity.
Supplier Engagement
Collaborate with suppliers to ensure survey objectives align with product and customer expectations.
Communicate key findings and actionable feedback to suppliers to drive product improvements.
Cultivate long-term partnerships that foster transparency, trust, and continuous improvement.
Data Analysis & Strategic Insights
Analyze survey and market research data using statistical tools to uncover patterns and actionable insights.
Present findings in a compelling and digestible manner to senior leadership and cross-functional teams.
Provide strategic recommendations based on research to influence product development, marketing, and customer experience initiatives.
Communication
Deliver clear, concise, and impactful communications across multiple levels of the organization.
Translate complex data and insights into business-friendly language for non-technical audiences.
Serve as a liaison between research, product, and business teams to ensure alignment and shared understanding.
Create compelling presentations, reports, and summaries tailored to specific audiences and decision-making needs.
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Compétences minimales...Indiquez ci-dessous les compétences minimales requises pour ce poste. Si aucune 'est indiquée, il 'y a pas de compétences minimales.
Age - 16 or older Compétences recherchées...Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune 'est indiquée, il 'y a pas de compétences recherchées.
Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.
Emplacement Principal...
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada- Job Responsibility: Résumé des fonctions... Senior Manager, Program Management will oversee and optimize program delivery systems, ensuring continuous... ...thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best...CustomerSeniorLong term contractFull timeLocal area
$120.75k - $155.25k per year
...together, let's create a future of financial empowerment. The Senior Manager, Customer Service Operations is responsible for leading the frontline... ...a related field is preferred. We offer a Flexible Work Program that provides you the ability to work three days onsite per...CustomerSeniorWork at officeFlexible hours3 days per week- ...Summary Are you an expert at ensuring customers succeed with new technology? Do you... ...leader who blends deep expertise in Customer Success, Change Management, Training, and Analytics to build... ..., training, and onboarding programs for Enterprise clients to ensure a smooth...CustomerSeniorLong term contractFull timeWork at office3 days per week
$95.9k - $150.7k per year
...Titre du poste Senior Customer Project Manager (Mississauga, ON) Description de poste Lead a complex, multi-year Vendor Neutral Archive (VNA) cloud... ...Lead the end-to-end delivery of a multi-year VNA cloud program, with accountability for scope, schedule, budget, quality,...CustomerSeniorLong term contractFull timeWork at officeRemote workWork from homeHome officeWork visaFlexible hours3 days per week- ...professionals who are committed to remaining exceptional? We look forward to hearing from you. Hatch is currently seeking a Program Manager, Linear Water & Wastewater to join our growing Project Delivery Group (PDG) in Mississauga. In this role, the successful...SuggestedLong term contractWork at officeLocal areaFlexible hours
- ...passionate about enhancing the lives of seniors through engaging and meaningful experiences... ...is looking for a Lifestyle and Programs Manager to design and lead engaging experiences... ...communication and leadership skills and customer experience Strong organizational and...CustomerSeniorShift work
- ...Opportunity Are you passionate about helping seniors find the right place to call home?... ...for a Sales Consultant & Lifestyle Programs Manager to guide prospective residents and their... ...calendars, etc.) to internal and external customers. What You’ll Bring Proven sales ability...CustomerSeniorLocal areaFlexible hoursAfternoon shift
- ...Job Description for Program Manager: Customer relationship management by strategic account planning, business development, and customer satisfaction. In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers...Customer
$64.1k - $106.9k per year
...de leadership en conséquence. Job Overview Responsible for program management including set up, implementation, and monitoring of client-specific... ...escalate any risks for the program goals Be responsive to customers concerns and questions Available for in person meetings...Full timePart timeImmediate startWorldwide- ...Limitless with Reliance By joining Reliance as a Key Account Manager, Commercial Programs, you’ll become an important Team Member and will be... ...enterprise/C suite clients • Proven success in prospecting, new customer acquisition, and exceeding sales targets • Experience...CustomerFor contractors
$100k - $138k per year
...then please keep reading! Position Summary: The B2B E-Commerce Manager will be leading the growth of B2B eCommerce. The incumbent must... ...organization to complete the requests on time. The Manager, B2B E Commerce Programs is required to work closely with many key stakeholders across...Long term contractFull timeContract workTemporary work$59.55k - $73.16k per year
...are currently looking for a Bilingual Senior Customer Service Representative to join our team... .... Must be organized, have good time-management skills and be able to multi-task.... ...leadership training, and tuition reimbursement programs, all while playing a vital role in...CustomerSeniorFull timeRemote work- ...temporary position to replace an employee on maternity leave. The successful candidate will assume the responsibilities of the Customer Service Manager for the duration of the leave and ensure the continuity of operations and customer service activities. Responsibilities:...CustomerLong term contractFull timeContract workTemporary workWork at officeLocal area
- ...Our client, is seeking an experienced, highly structured Sr. Program Manager – O&M Data Foundation to lead a multi-stream data foundation initiative... .... High-Visibility Executive Exposure: Partner directly with senior leadership, authoring executive-ready summaries and...SeniorFull timeContract workRemote work
- ...Spectrum Health Care is currently seeking a Registered Nurse to join our team as Program Manager, Integrated Care to support our teams in Mississauga . This individual will be responsible for leading a diverse, multidisciplinary team that will deliver high-quality...Full time
- ...Customer Service Manager We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong communication skills,...Customer
$115k - $165k per year
...comprised of a group of Asset Management Specialists and engineers providing... ..., and grid modernization. The Senior Asset Management Engineer will... ...and machine learning Asset custom failure curve development,... ...management roadmaps and/or programs for electrical infrastructure....SeniorLong term contractLocal areaFlexible hours$119.9k per year
...experienced and self-motivated Sr. Construction Manager who thrives in a fast-paced environment,... ...installation and documents that meet customer expectations. Languages ~ Written and... .... We also offer a number of Work/Life Programs such as Flextime and a variety of Training...CustomerSeniorLong term contractFull timeFor contractorsFor subcontractorRemote work$115k per year
...seeking a dynamic and solutions-oriented Senior Project Manager - Electrical Engineer to lead capital... ...where your work directly supports customer success. Excellent Benefits Package... ...PLC maintenance and upgrades including programming, automation troubleshooting and E&I...$115k - $165k per year
...We look forward to hearing from you. The Health & Safety Manager (Western Canada) provides strategic leadership and hands-on operational... ...implementation, and continual improvement of health and safety programs throughout the project lifecycle, from business development and...SeniorLong term contractPermanent employmentFor contractorsFor subcontractorWork at officeLocal areaRemote workFlexible hours- Job Responsibility: NOW HIRING! ASSISTANT PROJECT MANAGER - Custom Architectural Millwork Reports to: Projects Director Work Arrangement... ...Insurance and many more benefit inclusions) Employee Assistance Program Company Social Events Safe working conditions...Long term contractPermanent employmentFull timeFor contractorsMonday to friday
$55k - $65k per year
...Mississauga, Ontario is seeking a full-time Customer Service Specialist. Reporting to the Team... ...Specialist is accountable for order management and customer service excellence. They are... ...compliance in our training documentation and programs Special assignments or tasks...CustomerFull timeWork at officeWork from home- ...of software solutions to millions of customers every day - customers who depend on DAT... ..., see . We’re looking for a Senior Product Marketing Manager to connect product strategy with market... ...to build go-to-market and enablement programs that deliver measurable impact. ~...CustomerSeniorFor contractorsLocal area
$26.41 per hour
...in office) Responsibilities • Responsible for responding to customer requests in a prompt, accurate, and professional manner • Develop... ...customer requests through utilization of the CRM tool • Manage and update the inventory system • Complete service orders •...CustomerSeniorContract workWork at officeFlexible hours- ...Senior Manager - Trade Marketing City: Mississauga We are Reckitt Home to the world's best... ...purpose by building shared success with our customers, making access to the highest quality... ...proposing and directing the execution of programs to maximize sales volume potential to achieve...CustomerSeniorFull timeTemporary workLocal area
$107k - $147k per year
.../7 online learning Employee Referral program- we want great talent like you! Virtual... ...life-balance! Position Summary: The Senior Manager, E-commerce Platforms, will lead and oversee... ..., ensuring a cohesive and engaging customer experience across all digital touchpoints...CustomerSeniorFull timeSeasonal work$85k - $95k per year
...There is an immediate need for a Senior Account Manager located in the Greater Toronto Area, Ontario (Mississauga head office; field-based... ...recurring revenue deeply and wants to own Supra’s most important customer relationships, then this position is for you. COMPANY...CustomerSeniorLong term contractContract workWork at officeImmediate startWork from home3 days per week- ...Explore the BDC Way in our Culture Book We are looking for a Senior Manager, Underwriting to join our team in Toronto! This is an... ..., policies and procedures and ability to provide high quality customer service to internal/external clients Ability to develop win...CustomerSeniorFlexible hours
$140k - $160k per year
...immediate need for a Director of Customer Success located in the... ...SupraITS . If you have led account management and customer-facing technical... ...spans Canada and India: a Senior Account Manager, Account... ...alliance functions to bring partner programs and funding into customer...CustomerSeniorLong term contractWork at officeImmediate startWork from home$145.1k - $217.7k per year
...Job Description Introduction: The Program Advisory, Consulting & Execution (PACE) organization... ...a strategic internal partner delivering management consulting, program advisory, and end-to-... .... Serves as a key partner to senior business and functional leaders, building...SeniorFull time
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