Email And Sms Marketing - Sports Sales Coordinator

Turn interest into bookings—and keep players coming backCommunity Sports Partners operates sports and recreation businesses. We are looking for someone who combines strong email and SMS marketing skills with sales follow-through and organized day-to-day coordination.Your work will connect three things: campaigns that generate interest, conversations that turn interest into bookings, and pickup games that run smoothly enough for people to return. You will help sell available sports facility time and permit-backed bookings, support pickup-game operations remotely, and build email and SMS campaigns that increase participation and repeat business.What You Will Own
Email and SMS marketing
Plan, write, build and send campaigns promoting available facility time, pickup games, registration opportunities and relevant offersCreate useful segments by location, sport, expressed interest, booking history and engagementBuild and improve welcome messages, lead follow-up, incomplete-booking recovery where supported, reminders, repeat-booking and win-back flowsWrite clear English copy with specific offers and calls to action. Adapt existing brand assets into mobile-friendly emailsCheck audiences, dates, time zones, prices, links, personalization and suppression rules before launchMonitor delivery failures, bounces, complaints and opt-outs;
maintain consent records and healthy listsTest messaging, timing, offers and journeys, then report qualified enquiries, paid bookings, repeat participation and revenue alongside engagement metricsPermit and facility-time sales
Maintain an accurate view of available locations, dates, time slots, capacity and approved pricingRespond to enquiries from teams, coaches, leagues, organizers and other customers looking for sports spaceUnderstand what customers need, recommend suitable availability, prepare approved quotes and follow up through booking and payment confirmationKeep the sales pipeline current, document customer commitments and pursue renewals or repeat bookingsCoordinate with the operations team before promising availability or exceptions. Escalate pricing, terms and conflicts outside your authorityPickup-game coordination
Create and maintain accurate game listings, including location, start time, capacity, pricing and player instructionsMonitor registrations and fill levels;
use targeted outreach to help fill available placesCoordinate with local hosts and venue contacts, making sure each game has the information and support it needsManage routine player questions and waitlists, and communicate approved changes promptlyIdentify low-enrolment games, host gaps or venue problems early and escalates cancellation, refund or safety decisions to the appropriate managerTrack attendance, feedback and repeat participation, and use what you learn to improve future gamesThis is one role advertised across multiple recruitment locations. Applicants throughout Latin America are welcome.Requirements
What we are looking for
Practical experience building email campaigns and automations, plus hands-on SMS experienceStrong written and spoken English for North American customer conversationsConfidence following up with leads, explaining an offer and asking for the bookingStrong attention to detail with schedules, prices, customer records and competing deadlinesExperience with a CRM and an email/SMS platform;
examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools. Experience with every platform is not requiredComfort using spreadsheets and reports to understand conversion, bookings and campaign performanceDependable communication and willingness to own the next action until an issue is resolvedAvailability to work evenings and weekends in Toronto/Eastern time is required. This is when most games and customer activity take place, so these shifts are a core part of the role. The specific weekly schedule will be agreed before hiringExperience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful. You should enjoy both campaign execution and customer follow-through.What Success Looks Like
In the first month, learn the inventory, customer journeys and operating processes;
audit existing campaigns and establish a reliable follow-up and QA routine.Over the following two months, take ownership of the campaign calendar and sales pipeline, improve priority automations, and make pickup-game coordination dependable. We will agree measurable goals for paid bookings, use of available facility time, game fill rates, repeat participation and service quality after reviewing the baseline.Required Assessments
Culture Index surveyCriteria GAME assessment — EnglishBenefits
Remote from Latin America. Monthly base of US$800-US$1,000 based on experience, plus expected variable commissions of US$500-US$1,000. Expected total US$1,300-US$2,000 per month. Commissions depend on performance and are not guaranteed. Evening and weekend work in Toronto/Eastern time is required, when most games and customer activity take place. The specific weekly schedule and commission terms will be agreed before hiring.
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