Workstation Support Technologist - Corporate Services Group

Internal Job Title: Workstation Support Technologist

Job Type: Permanent, Full-Time

Location: Various Sites, Ottawa, ON

Work Model: On-site

Position Summary

As a Workstation Support Technologist in our Corporate Information Services department, you'll provide advanced technical support for corporate workstations, cell phones, printers, applications, audio/visual systems, software, Office365, and other related technologies across all CBN sites. Your role will contribute to the smooth operation of all CBN business units, enhance endpoint management processes, and improve service delivery capabilities, ensuring that employees receive the necessary technical support to perform their roles effectively.

What We Can Offer You

• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
  • An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
  • Best-in-class health, medical and life insurance benefits;
  • Access to virtual and telehealth services and apps; and
  • Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
• Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

Job Description

What You Will Do

• Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
• Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
• Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
• Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
• Provide technical support services remotely or at deskside, including end-user training.
• Collaborate with other IT teams for problem resolution and routine tasks.
• Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.
• Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
• Leverage your scripting and PowerApps skills to facilitate various automation & reporting tasks as required.
• Play a key role in managing our AD/AAD identity providers (users, groups, etc)
• Utilize your advanced knowledge of Office365 apps (ie. SharePoint) to help your customers leverage modern technology to aid their business requirements
• Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
• Various other duties and responsibilities.

Qualifications

Knowledge and Experience

• Bachelor’s degree in computer science or information technology (or similar) or equivalent combination of relevant education and work experience
• Azure Foundations certification is an asset
• ITIL certification is an asset
• Knowledge of the following:
  • O/S support and hardening
  • Technical troubleshooting (hardware)
  • Networking infrastructure, protocols, VPNs
  • Automated deployment and packaging
  • Cloud technologies and SaaS platforms
  • Scripting
• 5+ years experience providing workstation support in a Windows environment
• Experience supporting Azure Active Directory (administering user/workstation/group objects)

Soft Skills and Characteristics

• Critical thinking skills
  • Problem-solving skills
• Interpersonal skills
  • Communication skills (verbal and written)
  • Organization/time management/prioritization skills
• Self-directed
• Customer-centric
• Growth mindset

Technology

• O/S: Windows
• Peripherals: Printers, scanners, cameras, etc.
• Networking: TCP/IP, DNS, DHCP, VPNs
• Scripting Languages: PowerShell, Bash, PowerApps
• Cloud: Azure (AD)
• Automation: Intune (AutoPilot)
• SaaS Support: SharePoint, Logic Apps, Power BI, Dynamics

Mandatory Requirements

• Fluency in English (reading, writing, speaking)
• Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off)
• Ability to travel between all National Capital Region (NCR) CBN sites regularly and on short notice
• Ability to lift and carry items up to 40lbs.

Security Clearance Requirements

• Ability to obtain and maintain Government of Canada Secret (Level II) clearance

Additional Information

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.

If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.