Strategic Account Customer Success Manager

Build trusted relationships with strategic accounts using customer health indicators, business reviews, and cross-functional coordination at InnovMetric. Support satisfaction, retention, and long-term growth.This Customer Success Manager role focuses on proactive engagement and personalized guidance for customers using InnovMetric software solutions. You will define objectives, assess progress, identify account risks, and coordinate actions before renewals. The position connects customer priorities with concrete adoption plans across multiple internal teams.Key Responsibilities:
Define customer success objectives during strategic account onboardingPlan and lead regular customer check-ins and Quarterly Business ReviewsIdentify at-risk accounts and coordinate renewal-related actionsHighlight solution value and delivered return on investmentAlign customer objectives with adoption plans across internal teamsRequirements:
Relevant university degree in business, marketing, engineering, or related fieldSignificant experience in a strategic client-facing roleAbility to build trusted customer relationshipsStrong organizational skills across stakeholders and prioritiesProactive, solution-oriented approach to customer challengesUse strategic account management, communication, and coordination skills to help InnovMetric customers realize software value and renew successfully.
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