Director of Operations

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

Reporting directly to the VP of Operations, the Director of Operations will lead and grow their portfolio of customers while overseeing multiple distribution centers within the Defence and Industrial sector. The role is pivotal in driving strategic expansion, operational excellence and fostering strong relationships both internally with our team and externally with customers and vendors. The Director will partner with the respective General Managers to deliver innovative solutions that align with the strategic objectives of the company including profitability, operational excellence, business development, process improvement, workforce stability and retention of key accounts.

RESPONSIBILITIES

Customer

• Assists in negotiations with prospective clients ensuring complete documentation of contract commitments and expectations. Ensures communication and delivery of commercial agreements.
• Facilitate and lead Monthly/Quarterly/yearly business reviews with customers to ensure strategic, tactical and KPI performance objectives are met and reviewed according to annual plans and budgets.
• Client Needs: translates the client contract into a working document that defines and documents procedures by client. Ensures compliance with contract while meeting the dynamic day-to-day client needs.
• Works with Business Development and VP of Operations to develop logistic solutions to client(s) seeking a supply chain solution. Working as part of the team, participates in RFP process and presentations to prospective clients ensuring understanding of client needs. Ensures proposed solution meets the company strategic objectives of profitability and operational excellence.

Leadership

• Drives the culture of Performance Management and Continuous Improvement in all facilities.
• Works closely with the Human Resources Department to develop the Leadership Team and to identify successors within the team and to promote the company Culture program.
• Spearheads any new business start-ups and ensures a successful ramp up to and including steady state.
• Developing continuous improvement initiatives that align with the Company’s “Always Improving” methodology that supports customer and company initiatives in collaboration with supporting teams such as; Engineering, IT, and PMO
• Develops and manages project plan to deliver approved solutions for the region which includes identifying milestones, tasks, schedules, project resources, risk, and contingencies.
• Delivers ‘town hall’ meetings to inspire the staff on mission, vision, values and performance.
• Ensures GM’s build positive employee relations through authentic leadership to create and promote an environment where team members are involved and committed to the success of the business.
• Is a role model for the company culture with strong reinforcement of the Company’s 'Our Way' Values and leading the 'Our Way' program within their team.
• Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job
• Ensures managers, supervisors and team members comply with all regulations under the Occupational Health and Safety Act including; safety, violence and harassment laws

Financial

• Site performance – this individual will be accountable for setting and achieving prescribed company objectives with regards to annual budgets that include cost, productivity, volume forecasting, customer service and profit objectives.
• Achieving Profit Targets – ensures accounts achieve predetermined profit standards (P&L)
• Achieving Productivity and Performance targets– ensures service levels and operational performance goals are met.
• Managing Equipment and assets – required to ensure efficient operation.
• On an annual basis works with General Managers to establish business plans and budgets, focusing on strategies aimed at ensuring we maintain a competitive advantage while meeting the Customers business imperatives.

EXPERIENCE

• Minimum five (5) years of experience at a Senior Management level
• Minimum ten (10) years of Operational Management experience in defence, industrial or automotive sectors
• Experience with successful start-ups
• Experience in operation with multiple customers and contracts.
• Has experience in ISO certification/audits

EDUCATION

• A bachelor’s degree in supply chain management or the equivalent in combination of education and experience
• Focus on operations management, materials management; a designation in logistics management CITT or P. Log. Designation is preferred.

Why Join Us

- The opportunity to build a career with a growing company

- Medical, dental, and vision coverage for you and your family

- Life and disability insurance

- Wellness programs to support your family’s well-being

- A Retirement Savings Program with a company match

- Company sponsored social events

- Community volunteering