Controller & Director, Corporate Services

POSITION SUMMARY
The Controller & Director, Corporate Services serves as the organization's senior financial leader and principal advisor on financial stewardship, organizational sustainability, corporate infrastructure, risk management, technology governance, and administrative services

As a member of the Senior Leadership Team, the Controller & Director, Corporate Services partners closely with the CEO, Board of Directors, Finance Committee, and organizational leaders to ensure the organization's long-term financial sustainability, operational effectiveness, and strategic growth.

This role provides leadership across financial planning, budgeting, investments, enterprise risk management, information technology, facilities administration, and corporate compliance. The Controller & Director, Corporate Services translates complex financial and operational information into actionable insights that support strategic decision-making, strengthen organizational sustainability, advance the mission of keeping families close, and help guide Ronald McDonald House Southwestern Ontario through future growth, capital redevelopment initiatives, organizational expansion, and long-term sustainability.

The Controller & Director, Corporate Services is expected to operate as both a strategic advisor and operational leader, maintaining direct oversight of accounting, audit, reporting, and financial stewardship functions while providing leadership across the broader corporate services portfolio.

Status: This is a new position that is currently vacant
Position Type: Full-time
Artificial Intelligence: AI-supported tools may be used in parts of the selection process to help evaluate applications, however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.

Compensation:
To ensure fair and equitable pay, placement within the wage range will be based on your experience, skills, and qualifications relevant to the role. Hiring salary range: $90,000 to $120,000

Benefits include dental and extended health, 3 weeks paid vacation, 10 sick days, 2 wellness days, and flexible scheduling options.

KEY RESPONSIBILITIES
Strategic Financial Leadership

• Serve as the organization's senior financial advisor to the CEO and Senior Leadership Team.
• Lead long-term financial planning and sustainability strategies.
• Develop financial models and scenario analyses to support strategic initiatives, capital projects, and organizational growth.
• Identify emerging financial opportunities and risks and provide recommendations to leadership.
• Support organizational planning through financial forecasting, performance measurement, benchmarking, and business intelligence.

Financial Management and Reporting

• Lead the annual budgeting process and ongoing forecasting activities.
• Serve as the organization's senior accounting officer, ensuring the accuracy, integrity, and completeness of all financial records and reporting.
• Oversee month-end and year-end close processes and ensure timely preparation of financial statements.
• Oversee preparation of monthly, quarterly, and annual financial statements.
• Ensure timely, accurate, and meaningful financial reporting to management, the Finance Committee, and the Board of Directors.
• Monitor cash flow, liquidity, reserves, and investment performance.
• Develop and maintain organizational financial dashboards and key performance indicators.
• Ensure strong internal controls and financial accountability across the organization.
• Ensure accounting practices comply with applicable accounting standards, regulatory requirements, and organizational policies.

Audit Compliance and Governance

• Lead annual audit and year-end processes.
• Ensure compliance with accounting standards, charitable regulations, and applicable legislation.
• Oversee tax filings, regulatory reporting, and financial compliance requirements.
• Support Board governance through the preparation of reports, policies, and recommendations.
• Serve as staff lead to the Finance Committee and support other Board committees as required.

Human Resources Partnership

• Collaborate closely with the Associate Director, People & Culture to support workforce planning, compensation and benefits administration, organizational policy development, and strategic people initiatives.
• Provide financial analysis and planning support related to compensation, benefits, workforce investments, and organizational growth.
• Partner on organizational planning initiatives to ensure alignment between financial sustainability and people strategies.

Enterprise Risk Management

• Lead the organization's enterprise risk management framework.
• Maintain and continuously improve the organizational Risk Register.
• Monitor organizational, operational, financial, cybersecurity, and compliance risks.
• Support business continuity planning and organizational resilience initiatives.
• Oversee organizational insurance programs and broker relationships.

Corporate Services Leadership

• Provide strategic oversight of Information Technology, Corporate Policies, Procurement and Vendor Management, Administrative Systems, Data Governance, and Records Management.
• Partner with organizational leaders to provide strategic direction and coordination of Facilities Administration.
• Ensure systems, processes, and infrastructure support organizational effectiveness and future growth.

Technology and Data Strategy

• Develop and implement a multi-year technology roadmap.
• Ensure information systems effectively support organizational priorities.
• Champion data-informed decision making across the organization.
• Oversee cybersecurity, data protection, and information governance practices.
• Support integration and optimization of organizational systems and reporting platforms.

Capital Planning and Asset Stewardship

• Support planning and financial oversight of capital redevelopment and expansion initiatives.
• Provide financial analysis and business case development for major capital investments.
• Oversee organizational investment policies and asset management practices.
• Monitor long-term capital replacement and asset management planning.

Leadership and Collaboration

• Serve as an active member of the Senior Leadership Team.
• Foster collaboration across departments and functions.
• Build strong relationships with the Board, Finance Committee, auditors, investment advisors, banks, government funders, and external partners.
• Promote a culture of accountability, service excellence, innovation, and continuous improvement.

Inclusion and Belonging

• Embed inclusion and belonging principles into all aspects of corporate services, fostering an inclusive and equitable environment.
• Champion diversity, equity, and inclusion initiatives in all mission-focused activities of Ronald McDonald House Southwestern Ontario.

QUALIFICATIONS / KNOWLEDGE REUQIRED
Education:

• Bachelor's degree in Accounting, Commerce, Finance, Business Administration, or a related field required.
• Chartered Professional Accountant (CPA) designation required and in good standing.

Experience and Technical Expertise:

• Minimum 7-10 years of progressive experience in finance, accounting, corporate services, or related functions, including at least 3 years in a leadership role.
• Demonstrated experience leading accounting, audit, and financial reporting functions within a complex organizational environment.
• Demonstrated expertise in financial management, budgeting, forecasting, financial reporting, audit coordination, internal controls, and regulatory compliance.
• Proven experience supporting executive leadership, Boards of Directors, Finance Committees, and governance bodies through strategic financial analysis, reporting, and decision support.
• Strong understanding of not-for-profit and charitable accounting principles, fund accounting, restricted funding management, and CRA reporting requirements.
• Experience overseeing organizational risk management, insurance programs, investment portfolios, banking relationships, and financial stewardship activities.
• Demonstrated experience leading organizational change, process improvement initiatives, technology implementations, and systems optimization projects.
• Experience developing organizational dashboards, key performance indicators (KPIs), and executive reporting tools that support data-informed decision-making.
• Advanced proficiency in Microsoft Excel, including financial modelling, forecasting, dashboard development, pivot tables, advanced formulas, and data analysis.
• Experience with Financial Edge NXT, Raiser's Edge NXT, Payworks, Microsoft Power BI, or similar financial, fundraising, business intelligence, and human resource information systems is considered an asset.

Core Competencies:

• Strategic Financial Leadership: Ability to leverage financial insights, forecasting, and analysis to support organizational sustainability, informed decision-making, and strategic growth.
• Enterprise Thinking: Deep understanding of how financial, operational, technological, governance, and people systems interact, with the ability to balance competing priorities while advancing organizational objectives.
• Financial Stewardship and Accountability: Commitment to responsible stewardship of organizational resources through sound financial management, strong internal controls, effective risk management, and transparent reporting.
• Risk Management and Governance: Ability to identify, assess, mitigate, and monitor organizational risks while ensuring compliance with legislative, regulatory, governance, and policy requirements.
• Analytical Excellence: Exceptional analytical and critical thinking skills, with the ability to interpret complex financial and operational information, identify trends, and translate data into actionable recommendations.
• Operational Leadership: Proven ability to lead teams, manage competing priorities, and drive continuous improvement across finance, technology, facilities, and corporate services functions.
• Change Leadership: Ability to lead organizational change initiatives, support innovation, and guide teams through growth, transformation, and evolving organizational priorities.
• Technology and Data Leadership: Strong understanding of information systems, data governance, cybersecurity principles, and business intelligence tools, with the ability to leverage technology to improve organizational effectiveness.
• Cross-Functional Collaboration: Outstanding interpersonal skills with the ability to build trusted relationships, influence stakeholders, and foster collaboration across departments, committees, external partners, and service providers.
• Communication Excellence: Superior written, verbal, and presentation skills, with the ability to communicate complex financial and technical information clearly and effectively to diverse audiences, including staff, leadership, Board members, and external stakeholders.
• Problem-Solving and Resourcefulness: Solution-oriented approach to challenges, with the ability to navigate ambiguity, assess options, exercise sound judgment, and implement practical, sustainable solutions.
• Integrity and Confidentiality: Demonstrates the highest standards of ethics, professionalism, accountability, and discretion when handling sensitive financial, organizational, employee, and stakeholder information.
• Adaptability and Learning Agility: Demonstrates curiosity, resilience, and a commitment to continuous learning while adapting effectively to changing priorities, technologies, and organizational needs.
• Leadership and Team Development: Commitment to developing others, fostering accountability, building organizational capability, and creating an inclusive, collaborative, and high-performing workplace culture.

Direct Reports Include:

• Financial Assistant

The Controller & Director, Corporate Services is expected to maintain an appropriate level of involvement in day-to-day financial operations while providing strategic leadership across the broader corporate services portfolio.

Other Requirements:

• Current Criminal Reference Check and Vulnerable Sector Screening are required prior to the start date
• Clear two-step TB test

WORKING CONDITIONS

Ronald McDonald House is a safety net for families and strives to help alleviate the isolation and stress families feel when they have an ill or injured child. All staff must display care and compassion, possess emotional maturity and discretion, and respect the dignity and rights of guests, volunteers, and other staff members. Keeping confidentiality is of the utmost importance

Hours of Work: Monday – Thursday 8:00am – 4:30pm
Evening and weekend availability is required to support committee and Board meetings, fundraising events, and community engagement initiatives

Travel: This position is based in London, Ontario and requires regular on-site presence. Occasional travel throughout Southwestern Ontario is required to support organizational priorities, stakeholder engagement, meetings, events, and operations across RMH Southwestern Ontario. Occasional travel within Canada and internationally may also be required. Candidates must have reliable transportation and access to a vehicle.

To apply for this position, please email your resume and cover letter to Jessica Abbott: HR Coordinator, People & Culture at with the subject line " Application - Controller & Director, Corporate Services ". We thank all interested applicants, but only those selected for an interview will be contacted.

Ronald McDonald House is a family centred brand and deeply values the lives of its employees inside and outside of the Ronald McDonald House. We offer a competitive salary, 4-day work week, comprehensive benefits and a generous vacation package. Ronald McDonald House is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled, and other equity-seeking groups to apply and self-identify. If accommodation is required during the hiring process, please inform the hiring manager or committee once you have been selected for an interview.